Patient Service Representative - Scenic Pediatrics (Full Time)

Mercy; Springfield (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Pediatrics - Scenic in Springfield, Missouri is seeking an Advanced Patient Services Representative to support the clinic practice. The role involves managing patient interactions, handling administrative tasks, and delivering exceptional customer service with professionalism and confidentiality.

Education required is a high school diploma; candidates should have knowledge of medical terminology and billing, strong communication, and proficient basic computer skills to contribute to a

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Proficient in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure.

Responsibilities

• Managing patient interactions.
• Handling administrative tasks.
• Providing exceptional customer service to patients and staff.
• Maintaining patient privacy and confidentiality.

Skills

Medical terminology knowledge

Verbal and written communication

Basic computer skills (data entry)

Customer service

Accuracy and attention to detail

Confidentiality and privacy

Discretion and patient privacy

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

This Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Located at Mercy Pediatrics - Scenic

2716 W Republic Rd

Springfield, Missouri

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficient in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.