Pediatric Patient Services & Scheduling Specialist

Central-Oregon-Pediatric-Associates; Redmond (OR); On-site; USD 36,000 - 52,000; Full time

Job summary

Central Oregon Pediatric Associates (COPA) is seeking a Patient Services Representative to welcome families, schedule appointments, verify insurance, and support patient portal navigation in our Oregon clinics. This role blends organization, technology, and compassion to create a warm, family-friendly environment where every patient feels cared for.

As a key member of the Patient Operations team, you’ll handle registrations, scheduling, insurance verification, EMR documentation, and

Qualifications

• High School diploma or equivalent required.
• Three years of customer service experience required.
• Epic EMR experience preferred.
• Bilingual in Spanish and English a plus.

Responsibilities

• Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience.
• Accurately handle patient registration, scheduling, insurance verification, and EMR documentation.
• Coordinate communication across departments to support smooth daily clinic operations.
• Manage administrative tasks including scanning, forms, payments, audits, and patient portal support.
• Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training.

Skills

Customer service

Communication

Teamwork

Education

High School diploma or equivalent

Tools

Epic EMR

Microsoft Office

Phone skills

Job description

Central Oregon Pediatric Associates (COPA) is seeking a Patient Services Representative to welcome families, schedule appointments, verify insurance, and support patient portal navigation in our Oregon clinics. This role blends organization, technology, and compassion to create a warm, family-friendly environment where every patient feels cared for.

As a key member of the Patient Operations team, you’ll handle registrations, scheduling, insurance verification, EMR documentation, and