Patient Experience Coordinator II

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sign-on bonus $2,000

Job summary

Boston Children's Hospital seeks an organized, patient-focused Administrative Support Specialist to enhance the patient experience by coordinating services across departments. This role supports registration, scheduling, admissions, and clerical tasks with a focus on accuracy and empathy.

Strong communication, teamwork, and multitasking are essential as you interact with patients and families, clinicians, and staff while maintaining high service standards in a fast-paced hospital setting.

Qualifications

• Greet, screen, and respond to routine inquiries on hospital protocols.
• Register patients and verify demographics, insurance, referrals, authorizations, and required documents.
• Support billing processes including copays and reconciling payments.
• Coordinate with Financial Counseling and other departments for administrative or insurance-related needs.
• Schedule appointments across providers and departments.

Responsibilities

• Provide positive, effective customer service to patients, families, visitors, and referring providers.
• Greet, screen, direct, and respond to routine inquiries on hospital protocols.
• Address escalated or complex issues and collaborate to resolve patient concerns.
• May rotate through call center functions.
• Registers new patients and verifies demographics, insurance, and referrals.
• Supports billing processes: coding entry, collecting copays, reconciling payments.
• Coordinates with Financial Counseling and other departments for administrative needs.
• Schedules appointments and procedures across providers and departments.
• Monitors clinic flow and supports optimal patient experience.
• Triages calls, routes urgent requests, and initiates emergency services when required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

High School Diploma / GED

Tools

Microsoft Office

Scheduling software

Billing software

Job description

Boston Children's Hospital seeks an organized, patient-focused Administrative Support Specialist to enhance the patient experience by coordinating services across departments. This role supports registration, scheduling, admissions, and clerical tasks with a focus on accuracy and empathy.

Strong communication, teamwork, and multitasking are essential as you interact with patients and families, clinicians, and staff while maintaining high service standards in a fast-paced hospital setting.