Onsite Patient Experience Coordinator

Boston Children’s Hospital; Boston (MA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Sign-on bonus ($2,000)

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative I to support administrative operations and ensure the best patient experience at the Martha Eliot Health Center in Jamaica Plain. This entry-level role involves greeting patients, registering them, coordinating schedules, and handling routine inquiries with a focus on service and accuracy.

The position requires a High School Diploma or GED and emphasizes strong communication, empathy, and attention to detail.

Qualifications

• No healthcare experience required; basic customer service and computer skills.
• Ability to communicate clearly, both orally and in writing, and demonstrate empathy.
• Demonstrates attention to detail and accuracy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Provides customer service to patients, families, and visitors and responds to routine inquiries.
• Greets, screens, directs, and registers patients; enrolls patients in the patient portal.
• Collaborates with referring providers to manage complex patient issues.
• Schedules patient encounters and procedures under supervision; coordinates flow to optimize patient experience.
• Maintains calendars and supports logistics for departmental programs and presentations.
• Processes prescription refills, letters, and external requests.
• Participates in process improvement initiatives and supports internal changes to systems and procedures.

Skills

Customer service

Communication

Empathy

Attention to detail

Education

High School Diploma/GED

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative I to support administrative operations and ensure the best patient experience at the Martha Eliot Health Center in Jamaica Plain. This entry-level role involves greeting patients, registering them, coordinating schedules, and handling routine inquiries with a focus on service and accuracy.

The position requires a High School Diploma or GED and emphasizes strong communication, empathy, and attention to detail.