Patient Experience Representative - Pulmonary

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

$2,000 sign-on bonus

Job summary

Boston Children's Hospital is seeking a Patient Experience Representative to support administrative operations and coordinate services to patients and families within the Pulmonary team. The role emphasizes delivering excellent patient encounters and smooth flow of daily operations.

Responsibilities include managing patient encounters, greeting patients, coordinating with clinicians, triaging calls, and performing routine clerical tasks to ensure the highest quality care and patient satisfaction.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: coordinating patient encounters and scheduling with clinicians.
• Check In / Check Out: greeting patients, directing them, and managing flow of daily schedules.
• Administrative: triaging calls, forwarding messages, and handling routine clerical tasks.

Skills

Communication

Empathy

Interpersonal

Education

High School Diploma / GED

Job description

Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being. As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.

Key Responsibilities

• Patient Encounter Management:
• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter
• Check In / Check Out:
• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling
• Administrative:
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education

• High School Diploma / GED

Experience

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Base pay is one part of a comprehensive benefits package that includes:

• flexible schedules
• affordable health
• vision and dental insurance
• child care and student loan subsidies
• generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• cell phone plan discounts
• discounted rates on T-passes

Experience the benefits of passion and teamwork.