Pediatric Patient Concierge & Scheduling Specialist

Montgomery College; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt Health in Nashville, TN seeks a Patient Service Specialist for University Pediatrics Clinic to support patients before, during, and after appointments with a focus on friendly service and efficient workflow. You will check in/out patients, schedule visits, verify insurance, and assist with billing, while complying with HIPAA and privacy standards.

This entry-level role offers training and comprehensive benefits.

Qualifications

• Entry-level role; strong customer service skills and professionalism required.
• Ability to verify insurance, schedule and coordinate patient visits.
• Comfort with medical terminology and patient data handling.
• Follows privacy and HIPAA guidelines consistently.

Responsibilities

• Conducts patient check-in and check-out with courtesy and accuracy.
• Schedules appointments and communicates effectively with patients.
• Verifies insurance coverage and supports billing processes.
• Maintains accurate patient records in the EHR system.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Tools

EPIC

VAS

Job description

Vanderbilt Health in Nashville, TN seeks a Patient Service Specialist for University Pediatrics Clinic to support patients before, during, and after appointments with a focus on friendly service and efficient workflow. You will check in/out patients, schedule visits, verify insurance, and assist with billing, while complying with HIPAA and privacy standards.

This entry-level role offers training and comprehensive benefits.