Pediatric Outpatient Scheduling Specialist

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Children’s Healthcare of Atlanta is hiring for a Patient Access Scheduler to coordinate daily scheduling of patient procedures. You will interact with physicians, diagnostic staff, and patients via phone, fax, and email to ensure accurate scheduling in a fast-paced environment.

The role requires a high school diploma or equivalent, familiarity with scheduling systems, and strong organizational and communication skills. Spanish language ability is a plus.

Qualifications

• High school diploma or equivalent.
• Course in medical terminology or equivalent experience.
• Experience using computers with high accuracy.
• One year of experience in clinical scheduling preferred.
• Fluency in Spanish or another language.

Responsibilities

• Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
• Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.
• Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department’s scheduling system.
• Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
• May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.
• Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).
• Communicates clearly to doctors' offices and parents any instructions related to appointments.
• Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
• Assists in identification of ways to improve scheduling process.
• Completes quality assurance for all scheduled patients.
• May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.

Skills

Word processing

Stress management

Communication

Organization

Independence

Customer service

Spanish language

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Children’s Healthcare of Atlanta is hiring for a Patient Access Scheduler to coordinate daily scheduling of patient procedures. You will interact with physicians, diagnostic staff, and patients via phone, fax, and email to ensure accurate scheduling in a fast-paced environment.

The role requires a high school diploma or equivalent, familiarity with scheduling systems, and strong organizational and communication skills. Spanish language ability is a plus.