Specialty Scheduler-Aflac

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a scheduling specialist to manage inbound and outbound communications for appointment scheduling across departments. You will coordinate complex scheduling for physicians and self-referrals, verify patient demographics and insurance, and enter data in scheduling systems with attention to authorizations and policies.

Minimum 2 years in patient scheduling within a healthcare setting is required; Epic Cadence experience is preferred.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years in patient scheduling or access in healthcare.
• Experience in provider/multispecialty scheduling preferred.
• Epic Cadence experience preferred.

Responsibilities

• Coordinates complex appointment scheduling for physicians and self-referrals.
• Enters appointments accurately in scheduling systems with insurance verification and patient demographics.
• Follows department policies on optimal appointment alternatives and authorizations.
• Meets quality metrics for call handling and scheduling.
• Assists with training of new scheduling staff.
• Supports imaging scheduling and workflow optimization as needed.

Skills

Patient scheduling

Healthcare communication

Verbal communication

Telephone etiquette

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Epic Cadence

Scheduling software

Job description

Job Description Receives inbound communications (e.g., calls, emails, faxes, orders) from patients and physicians requesting scheduling services with Children's department. Coordinates complex appointment scheduling of various medical appointments and procedures across the Children’s system. Maintains patient demographic and insurance pre-registration information in appropriate department scheduling system. Makes outbound calls for appointment reminders, recalls, and other outbound call activity.

Experience 2 years of experience in patient scheduling or access in a healthcare setting

Preferred Qualifications 2 years of experience in provider and/or multispecialty scheduling in a clinical setting

Experience in Epic Cadence

Education High school diploma or equivalent

Certification Summary No professional certifications required

Knowledge, Skills and Abilities Excellent verbal and written communication skills Professional telephone etiquette Interviewing and interpersonal skills to interact with patients, families, and members of the healthcare team Ability to work with diverse people and deal effectively with disgruntled callers Consistent high-quality performance related to scheduling and call handling (internal candidates) Excellent organizational skills

Job Responsibilities

• Coordinates complex appointment scheduling for physicians and self-referrals, using intricate scheduling tools.
• Uses department policies and standard operating procedures to evaluate and determine the best appointment alternatives that meet patient needs and caregiver requests.
• Meets quality metrics and department standards for call handling.
• Enters appointments accurately in scheduling systems, including insurance verification and patient demographic information.
• Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
• Stays current with division/practice updates and the processing of information via communication channels such as email, department SharePoint site, staff meetings, and web alerts.
• Participates in reviewing appointment selection protocols by provider and diagnosis for every supported department/provider.
• Participates actively in optimizing provider capacity by proactively filling open slots and utilizing measures to decrease cancelation and no-show rates.
• Assists with training of new hires for the scheduling team.
• Supports the outpatient and hospital imaging sites with imaging scheduling, modality utilization, and other workflow optimization projects as deemed necessary.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 1575 Northeast Expy NE

Job Family Patient Access

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US