020 - Front Office - (01) Primary Care - Medical Receptionist

Pediatric Associates; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Pediatric Associates in Jacksonville, FL is seeking a friendly Medical Receptionist to welcome patients, collect payments, and manage front-desk tasks. The role supports daily office operations and ensures smooth patient flow between check-in and check-out processes.

Responsibilities include updating demographics, insurance verification, processing co-pays, and coordinating follow-up appointments. The candidate should have medical office experience and strong communication skills to interact

Qualifications

• Minimum 1 year experience in a medical office setting.
• Active and valid driver’s license required upon hire.
• Ability to learn Pediatric Associates procedures, policies and protocols.
• Proficient grammar, spelling, and verbal skills for patient communications.
• Ability to read, comprehend and follow instructions.
• Knowledge of medical terminology desired.
• Maintain patient confidentiality and privacy.
• Provide excellent customer service with professional greeting and etiquette.

Responsibilities

• Check-in patients, update demographics, insurance, PCP, and collect co-pays.
• Check-out patients, collect balances, provide visit summaries and referrals.
• Verify patient insurance status and contact patients when coverage is inactive.
• Post charges and payments; reconcile accounts.
• Scan and upload documents using the Document Management system.
• Sort and deliver mail; maintain a clean waiting area.
• Participate in staff and educational meetings.

Skills

Customer service

Phone etiquette

Medical terminology

Computer skills

Professional communication

Tools

Document Management System

Computer systems

Job description

Pediatric Associates was founded in Hollywood, FL in 1955. The same clinician-led, evidence-based, medical home passion is a unifying driver for those who join Pediatric Associates Family of Companies. The Pediatric Associates Family of Companies is a growing team of Pediatricians and Pediatric Care Teammates who are excited to be part of the first nationwide Pediatric Primary Care Medical Home. We further our uniqueness by ensuring the clinician voice is leading our medical home innovations.

Searching fora superiorMedical Receptionistwith a passion for pediatric care!!!

Schedule: Monday- Friday 9:00 am-6:00 pm

Every other Saturday 8:00 am -12:00 pm OR 12:00 pm-6:00 pm

Location: Jacksonville

PRIMARY FUNCTION

Serves patients and visitors by greeting them in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow-up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

1. Check-in patients upon arrival, which includes updating demographics, insurance information, PCP, pharmacy, collecting co-pays and patient balances, and providing consents for signature as well as appropriate health questionnaires.
2. Check out patients, collect additional balances, provide visit summaries, specialist referral information, patient portal information, completed forms, and follow-up appointments.
3. Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.
4. Post-patient charges and payments. Complete charge and payment reconciliation.
5. Scan and upload documents through the Document Management system.
6. Sort and deliver mail and PA documents received by courier. Maintain a clean work area and patient waiting area.
7. Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

• A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

• Upon hire, and for the duration of the employment period, a driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to learn & practice Pediatric Associate procedures, policies, and protocols.
• Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.
• Ability to read, comprehend, follow oral and written instructions.
• Knowledge of computer and medical terminology desired.
• Interact effectively, supportstaff & maintain a professional working relationship.
• Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.
• Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concisely.
• Use good judgment & maintain patient confidentiality.
• Must be able to file alpha and numerically.
• Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

• Patient-facing
• May rotate working in the office and remote/telework.
• Indoor Work
• 15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.
• Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.
• Operating Computer
• Reach Outward
• Manual Dexterity
• Reach Above Shoulder
• Lift/Carry 10 lbs. or less.
• Standing
• Sitting

OTHER PHYSICAL REQUIREMENTS

• Vision
• Sense of sound
• Sense of touch
• Sense of Smell
• Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information, including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

The Pediatric Associates Family of Companies is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.