Patient Service Associate - Regional Pediatrics of North Durham

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Regional Pediatrics of North Durham, part of Duke Health, seeks a Patient Service Associate to manage front office duties, greet patients, schedule appointments, and support clerical tasks in a busy pediatric practice.

The role emphasizes professional patient interactions, accurate data handling, and adherence to HIPAA policies. Day shifts, with potential for occasional weekends, in Durham, NC.

Qualifications

• Minimum of one year of direct patient service experience.
• Ability to greet patients politely and manage front desk activities.
• Familiarity with medical records processing and HIPAA policies.
• Proficient at scheduling and basic office software.

Responsibilities

• Greet patients and visitors in a prompt, courteous manner.
• Schedule and update patient appointments in the Epic system.
• Collect co-pays and balance daily payments.
• Obtain demographic and insurance information.
• Support front office tasks as needed.

Skills

Patient communication

Phone etiquette

Data entry

HIPAA compliance

Job description

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Patient Service Associate - Regional Pediatrics of North Durham

Work Arrangement:

Requisition Number: 275434

Regular or Temporary: Regular

Location: Durham, NC, US, 27704

Date: Sep 28, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

$2,500 Commitment Bonus

for qualifying candidates!

JOB LOCATION

Regional Pediatrics of North Durham - 4077 Freedom Lake Dr

JOB SUMMARY

We are seeking a Patient Service Associate to be responsible for a full range of front office duties including greeting patients and visitors into the practice in a prompt, courteous and professional manner. Maintains physician schedules, scheduling patient’s appointments, answering all incoming calls and providing assistance and support with all front functions and personnel.

JOB DUTIES AND RESPONSIBILITIES

• Greets patients and visitors into the practice in a prompt, courteous, and professional manner. Obtains all appropriate forms as required.
• Answers incoming phone calls from patients needing to schedule or reschedule appointments. Schedules appointments and return appointments in Epic in accordance with physician and /or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. Forewords triage calls to triage nurse. Works no show and recall reports. Provides patients with accurate and legible appointment cards.
• Obtains demographic and insurance information. Updates as needed.
• Collect Co-Pays at check in. Balance at end of each day. Let patients know if balances on accounts and send to appropriate Financial Care Counselor. Makes weekly bank deposits for SD location.
• Scans and processes medical records by following policy and procedures.
• Check Rx phone line as needed.
• Provides patients with referral appointments by scheduling to specialist as directed by physicians.
• Faxes forms and necessary information as needed or requested following policy and procedures.
• Covers for other front office functions as requested or needed.
• Attends required meetings and participates in committees as requested.

JOB ELIGIBILITY REQUIREMENTS

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
• Experience in effectively coordinating multiple tasks or activities.
• Knowledge of all HIPAA Privacy and Security regulatory policies and internal polices with respect to Protected Health Information (PHI) Use and Disclosure.
• Ability to read, understand and follow oral and written instructions.
• Ability to deal courteously with patients, co-workers and insurance personnel.
• Ability to operate a telephone system and utilize appropriate telephone etiquette.
• General knowledge of standard office equipment such as computers, fax machine, copier, scanner.
• General knowledge of medical terminology.
• Ability to speak clearly and concisely.Ability to hear sounds concisely.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with occasional weekends and holidays (as needed).

Job Code: 00004502 PATIENT SERVICE ASSOCIATE

Job Level: B2

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.