Pediatric Front Office Associate, Patient Access

Children's Healthcare of Atlanta Inc.; Adamsville (TN); Sur place; USD 21 000 - 28 000; Temps partiel

Résumé du poste

Children’s Healthcare of Atlanta is seeking a Front Office Associate for a pediatric primary care practice to warmly welcome patients and families. You will handle check-in/check-out, scheduling, insurance verification, billing support, and collaborate with the appeals team to overturn claims denial.

Required: at least 1 year of front office or healthcare customer service experience, a high school diploma, and strong communication and organizational skills. EMR knowledge is a plus.

Qualifications

• Knowledge of medical terminology.
• Proficient in EMR systems and basic computer applications (Word, Excel, email).
• Excellent interpersonal, organizational and communication skills.
• Excellent customer service skills.
• Proven ability to multitask in a fast-paced environment.

Responsabilités

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand.
• Contact patients whose insurance is inactive, or the PCP is incorrect.
• Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
• Check out patients, collect copays, coinsurance, deductibles and outstanding balances.
• Understand insurance rules and explain to patients.
• Review charge capture adding modifiers, linkage as needed.
• Collaborate with clinical staff to ensure accuracy.
• Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans, and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall, reminders and follow up all missed appointments.
• Answer multi line incoming calls, respond to inquiries, and direct calls appropriately.
• Follow protocols for giving clinical advice and identifying urgent/emergent issues.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Update and maintain accurate patient records in the electronic medical record (EMR) system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion - 3231, 3300, sports, camp, etc.
• Manage incoming and outgoing mail, faxes, scans, and other communications.
• Ensure waiting area and front office are clean, organized, and child friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Connaissances

Medical terminology

Interpersonal skills

Organizational skills

Communication skills

Customer service

Multitasking

Formation

High school diploma or equivalent

Outils

EMR systems

Microsoft Word

Microsoft Excel

Email

Description du poste

Children’s Healthcare of Atlanta is seeking a Front Office Associate for a pediatric primary care practice to warmly welcome patients and families. You will handle check-in/check-out, scheduling, insurance verification, billing support, and collaborate with the appeals team to overturn claims denial.

Required: at least 1 year of front office or healthcare customer service experience, a high school diploma, and strong communication and organizational skills. EMR knowledge is a plus.