Pediatric Front Office & Patient Access Specialist

Children's Healthcare of Atlanta Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Front Office Associate for the Primary Care practice. You will be the first point of contact for patients and families, handling check-in/check-out, scheduling, and verifying eligibility and billing information.

This role supports billing, collections, and coordination with the appeals team to overturn claim denials, while maintaining HIPAA compliance and patient confidentiality in a fast-paced environment.

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• College degree preferred.
• Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals.
• Pediatric office setting experience is a plus.

Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand; contact patients whose insurance is inactive or PCP is incorrect.
• Check in patients, verify demographics and insurance information; document responsible party and secondary insurance.
• Check out patients; collect copays, coinsurance, deductibles and balances; explain insurance rules and review charge capture with staff.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall reminders and follow up missed appointments.
• Answer multi-line calls, respond to inquiries, and direct calls; follow protocols for clinical advice and urgent issues.
• Maintain patient confidentiality and HIPAA compliance.
• Update and maintain patient records in the EMR system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion for forms such as 3231, 3300, sports, camp, etc.
• Manage incoming/outgoing mail, faxes, scans, and other communications.
• Ensure waiting area/front office is clean, organized, and child-friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Skills

Medical terminology

EMR systems

MS Office

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

College degree (preferred)

Tools

MyChart

Word

Excel

Email

Job description

Children’s Healthcare of Atlanta is seeking a Front Office Associate for the Primary Care practice. You will be the first point of contact for patients and families, handling check-in/check-out, scheduling, and verifying eligibility and billing information.

This role supports billing, collections, and coordination with the appeals team to overturn claim denials, while maintaining HIPAA compliance and patient confidentiality in a fast-paced environment.