Pediatric Front Desk & Visitor Services Specialist

Dayton Children's; Dayton (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Dayton Children's in Dayton, OH is seeking a Guest Service Team Member to be the welcoming first contact for patients, families, visitors, and staff. You will screen and badge entrants, provide directions, and support a safe, compassionate environment.

The role emphasizes professionalism, confidentiality, HIPAA compliance, and ability to handle high-stress situations. Requires high school diploma or GED and 2+ years of customer service; hospital experience preferred. Shifts may include holidays.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of customer service experience; healthcare, hospitality, or security preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm in high-stress situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• Detail oriented and able to work varied shifts including holidays.

Responsibilities

• Welcomes patients, families, visitors, and staff as the first point of contact.
• Screening and badging entering individuals to Dayton Children's.
• Offer directions and assistance to ensure a positive visit experience.
• Maintain safety, compassion, and support in daily operations.
• Follow hospital policies and protect patient privacy at all times.

Skills

Customer service

Communication

Problem solving

Confidentiality

Detail oriented

Teamwork

Education

HS diploma or GED

Job description

Dayton Children's in Dayton, OH is seeking a Guest Service Team Member to be the welcoming first contact for patients, families, visitors, and staff. You will screen and badge entrants, provide directions, and support a safe, compassionate environment.

The role emphasizes professionalism, confidentiality, HIPAA compliance, and ability to handle high-stress situations. Requires high school diploma or GED and 2+ years of customer service; hospital experience preferred. Shifts may include holidays.