Guest Service Representative - Full Time - 2nd Shift

Dayton Children's; Dayton (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Dayton Children's in Dayton, OH is seeking a Guest Service Team Member to be the welcoming first contact for patients, families, visitors, and staff. You will screen and badge entrants, provide directions, and support a safe, compassionate environment.

The role emphasizes professionalism, confidentiality, HIPAA compliance, and ability to handle high-stress situations. Requires high school diploma or GED and 2+ years of customer service; hospital experience preferred. Shifts may include holidays.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of customer service experience; healthcare, hospitality, or security preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm in high-stress situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• Detail oriented and able to work varied shifts including holidays.

Responsibilities

• Welcomes patients, families, visitors, and staff as the first point of contact.
• Screening and badging entering individuals to Dayton Children's.
• Offer directions and assistance to ensure a positive visit experience.
• Maintain safety, compassion, and support in daily operations.
• Follow hospital policies and protect patient privacy at all times.

Skills

Customer service

Communication

Problem solving

Confidentiality

Detail oriented

Teamwork

Education

HS diploma or GED

Job description

Facility: Dayton Children's - Main Campus Department: Telecommunications Schedule: Full time Hours: 40 Job Details: The Guest Service Team Member serves as a welcoming and critical first point of contact for patients, families, visitors, and staff at Dayton Children's. This role is responsible for providing a safe, compassionate, and supportive environment by screening and badging individuals entering the facility, offering clear directions and assistance, and ensuring a positive experience throughout each visit. Guest Service Team Members exemplify the organization's core values of compassion, collaboration, innovation, and safety.

Required Qualifications

• High school diploma or GED required.
• Minimum of two (2) of customer service experience required; healthcare, hospitality, or security experience preferred.
• Excellent interpersonal and communication skills, both verbal and non-verbal.
• Ability to interact compassionately and professionally with patients, families, and staff.
• Strong problem-solving and conflict-resolution skills.
• Ability to follow policies, procedures, and safety protocols consistently.
• Demonstrated ability to remain calm and professional in high-stress or emotionally sensitive situations.
• Basic computer skills and ability to learn hospital systems.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Reliable attendance and punctuality required.
• detail oriented
• Must be able to work assigned shifts, including holidays, or varied hours as required

Preferred Qualifications

• Preferred 3-5 years of Customer Service experience
• Experience in a hospital, healthcare, or pediatric environment.
• Prior experience with visitor management or access control systems.
• Customer service experience in a fast-paced, public-facing role.
• Bilingual abilities are a plus.

Department Specific Job Details

Monday through Friday 1:00PM - 9:00PM. Required to work two holidays.

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference.

Our values

• We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.
• We serve with compassion - We bring generosity, empathy, and kindness to all interactions.
• We own every moment - We take pride in everything we do.
• We're better together - We collaborate, communicate, and support one another to deliver optimal care.
• We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.
• We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children's is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.