Patient Service Representative

NC Pediatric Dentistry; Advance (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

NC Pediatric Dentistry is seeking a Patient Services Representative to support front desk operations and enhance the patient experience. The role collaborates with the Patient Services Supervisor to train staff, manage scheduling, and ensure high standards of customer service in a pediatric dental setting.

The PSR will handle administrative tasks, participate in training, and substitute for the PSS when needed to maintain smooth front desk flow and a positive patient experience.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor (PSS) in training, staffing and functionality.
• Provide feedback to support front desk operations.
• Maintain patient schedule flow to optimize the Patient Experience.
• Substitute front operations management in the absence of PSS.
• Perform detail-oriented administrative tasks for team and patients.

Skills

Analytical skills

Critical thinking

Problem-solving

Interpersonal skills

Organizational skills

Verbal communication

Written communication

Teaching and directing others

Job description

Patient Services Representative _ PSR JD.pdf

Job Summary

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, And Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education And Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, And Abilities

Ability to teach and direct others with positivity and encouragement

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill