Patient Service Representative

ADP, Inc.; Salisbury (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pedo Ops Salisbury Pediatric Dentistry in Salisbury, NC is seeking a Patient Services Representative (PSR) to support front desk operations and deliver high standard patient service aligned with our mission.

You will collaborate with the Patient Services Supervisor, ensure training compliance, manage scheduling flow, and handle a range of administrative duties to keep the front desk running smoothly. OSHA, HIPAA, and CPR certification are required.

Qualifications

• Minimum 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• OSHA, HIPAA and CPR certifications required.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and feedback.
• Complete mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute the management of front operations in the absence of Patient Services Supervisor PSS.
• Perform a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.
• The duties listed describe the general nature of work and are not exhaustive.

Skills

Teach and direct others

Analytical and problem solving

Adapt to new technologies and ideas

Verbal and written communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pedo Ops Full Time Salisbury Pediatric Dentistry, Salisbury, NC, US

2 days ago Requisition ID: 1309

Job Summary:

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front deskoperations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

• Ability to teach and direct others with positivity and encouragement
• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill