Patient Service Representative

David E Thome DDS PLLC; Park View Heights (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Salisbury Pediatric Dentistry is seeking a Patient Services Representative (PSR) to support front desk operations and ensure a seamless patient experience. The role collaborates with the Patient Services Supervisor to manage scheduling, training, and daily workflows in a busy pediatric practice.

The ideal candidate has at least 3 years of dental front desk experience, with preference for pediatric background, and certification in OSHA, HIPAA and CPR.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• At least 1 year of pediatric dental experience preferred.
• Currently certified in OSHA, HIPAA and CPR.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and feedback.
• Satisfy mandatory training requirements.
• Maintain smooth patient schedule flow to ensure best Patient Experience.
• Substitute front operations management in absence of PSS.
• Handle a variety of administrative tasks to anticipate team and patient needs.

Skills

Teaching and mentoring

Analytical thinking

Adaptability to new technologies

Interpersonal communication

Education

3+ years dental front desk experience

Pediatric dental experience preferred

Tools

OSHA certification

HIPAA compliance

CPR certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Pedo Ops Full Time Salisbury Pediatric Dentistry, Salisbury, NC, US

2 days ago Requisition ID: 1309

Job Summary:

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front deskoperations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

Essential Functions, Duties, and Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, and Abilities

• Ability to teach and direct others with positivity and encouragement
• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill