Patient Service Representative

NC Pediatric Dentistry; Sherrills Ford (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

NC Pediatric Dentistry in North Carolina is seeking a Patient Services Representative to support front desk operations and enhance the patient experience. You will work with the Patient Services Supervisor to manage scheduling, training, and daily administrative tasks.

The role requires at least 3 years in dental front desk, preference for pediatric dental experience, and current OSHA, HIPAA and CPR certifications. Strong communication and teamwork are essential to maintain a smooth patient flow.

Qualifications

• Must have at least 3 years of experience in dental front desk operations.
• Pediatric dental experience is preferred.
• Currently certified in OSHA, HIPAA and CPR.
• Ability to teach and direct others with positivity and encouragement.

Responsibilities

• Collaborate with Patient Services Supervisor in training, staffing and functionality while providing feedback.
• Satisfy mandatory training requirements as assigned by the PSS.
• Sustain the execution and flow of the patient schedule to provide the best Patient Experience.
• Substitute management of front operations in the absence of the PSS.
• Perform a variety of detail-oriented administrative tasks for the team and patients.

Skills

Excellent communication

Organizational skills

Teamwork

Problem-solving

Adaptability

Education

OSHA certification

HIPAA training

CPR certification

Job description

Patient Services Representative _ PSR JD.pdf

Job Summary

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values

• Orthodontic experience preferred

Essential Functions, Duties, And Responsibilities

Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback.

Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools.

Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment.

Substitutes the management of front operations in the absence of Patient Services Supervisor PSS.

Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education And Experience Requirements

Must have at least 3 years of experience in dental front desk operations

At least 1 year of pediatric dental experience preferred

Currently certified in OSHA, HIPAA and CPR

Knowledge, Skills, And Abilities

Ability to teach and direct others with positivity and encouragement

• Strong analytical, critical thinking, and problem-solving skills
• Ability to quickly learn and adapt to new technologies, processes, and ideas
• Excellent interpersonal, organizational, verbal and written communication skill