Pediatric Front Desk & Scheduling Specialist

Stamford Health; Stamford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Stamford Health is seeking a front desk/office assistant to support pediatric and general offices. You will verify patient demographics, collect co-pays and insurance IDs, and triage calls for appropriate disposition.

This role requires scheduling, messaging, and coordinating with clinicians while maintaining accuracy and confidentiality. Candidates should have strong communication, organization, and computer skills, with a preference for bilingual Spanish/English speakers.

Qualifications

• Front office or customer service experience preferred.
• Strong interpersonal and organizational skills.
• Proficiency in English; bilingual Spanish preferred.

Responsibilities

• Obtain, verify and update patient demographic information.
• Collect co-payments and insurance IDs.
• Screen calls and triage inquiries for urgency and information.
• Schedule appointments and forward messages as required.
• Handle departmental mail, supplies and document processing.
• Maintain knowledge of policies and procedures.
• Open/close office duties and maintain a clean, organized workspace.
• Support pediatric patient population in a Wilton office if needed.

Skills

Bilingual Spanish English

Office equipment knowledge

Customer service

Communication skills

Attention to detail

Teamwork

Education

High School Diploma

Tools

MS Office

Hospital computer system

Phone system

Job description

Stamford Health is seeking a front desk/office assistant to support pediatric and general offices. You will verify patient demographics, collect co-pays and insurance IDs, and triage calls for appropriate disposition.

This role requires scheduling, messaging, and coordinating with clinicians while maintaining accuracy and confidentiality. Candidates should have strong communication, organization, and computer skills, with a preference for bilingual Spanish/English speakers.