Bilingual Patient Services Associate - Front Desk & Scheduler

Community Health Center; Stamford (CT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Medical plans with Health Spending Accounts

Dental and Vision Plans

Paid time off and holidays

Tuition Reimbursement

403(b) plan with discretionary company match

Job summary

A health service organization in Stamford is seeking a Patient Services Associate to provide exceptional customer service to a diverse patient population. Responsibilities include greeting patients, scheduling appointments, verifying insurance, and managing phone calls while ensuring confidentiality. Ideal candidates should possess an associate degree, be bilingual in Spanish, and demonstrate strong organizational and communication skills. This is a full-time role offering competitive benefits.

Qualifications

• Bilingual skills in Spanish are required.
• Exceptional customer service skills are essential.
• Proven ability to multi-task is necessary.
• Healthcare experience in Medical, Dental, or Behavioral Health preferred.

Responsibilities

• Greet and schedule patients as the first point of contact.
• Collect and verify patient demographics and insurance information.
• Answer and manage incoming calls efficiently.
• Ensure patient confidentiality in all interactions.
• Assist patients with payment plans and applications.

Skills

Bilingual (Spanish)

Exceptional customer service

Excellent communication skills

Organizational skills

Problem-solving skills

Education

Associates degree or medical assistant degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

A health service organization in Stamford is seeking a Patient Services Associate to provide exceptional customer service to a diverse patient population. Responsibilities include greeting patients, scheduling appointments, verifying insurance, and managing phone calls while ensuring confidentiality. Ideal candidates should possess an associate degree, be bilingual in Spanish, and demonstrate strong organizational and communication skills. This is a full-time role offering competitive benefits.