Pediatric Front Desk & Scheduling Specialist

Lehigh Valley Health Network, Inc.; Dorneyville (PA); On-site; USD 25,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Patient Services Representative for the Pediatric Endocrinology department. This full-time role supports patient check-in, insurance verification, scheduling, and EMR workflows in a fast-paced clinic environment.

The position emphasizes exceptional customer service, confidentiality, and team collaboration, with a Day Shift from 8-5 and regular interactions with patients and providers in Allentown, PA.

Qualifications

• High School Diploma/GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain confidentiality in clerical duties and patient information.
• Proficient computer skills and EMR workflows.
• Able to handle cash and educate patients on the LVHN portal.

Responsibilities

• Gathers information for patient registration and check-in with accuracy.
• Verifies insurance authorizations/precertifications and processes medical record releases.
• Schedules and confirms patient appointments.
• Manages scheduling, billing, referrals, work queues and EMR messaging.
• Provides excellent customer service and supports team operations.

Skills

Customer service

Attention to detail

Confidentiality

EMR systems

Cash handling

Patient portal education

Education

High School diploma

Tools

EMR software

Job description

Lehigh Valley Health Network is seeking a Patient Services Representative for the Pediatric Endocrinology department. This full-time role supports patient check-in, insurance verification, scheduling, and EMR workflows in a fast-paced clinic environment.

The position emphasizes exceptional customer service, confidentiality, and team collaboration, with a Day Shift from 8-5 and regular interactions with patients and providers in Allentown, PA.