CNPA Patient Services Rep Silver Spring

10500 Children's Pediatricians and Associates, LLC; Silver Spring (MD); On-site; USD 25,000 - 37,000; Full time

Job summary

Children’s National Hospital in Silver Spring, MD, seeks a Patient Service Representative to perform basic medical front office duties, greet patients, schedule appointments, verify insurance, and collect copays.

You will maintain patient EHRs, process referrals, and support staff while following PCMH workflow. Strong communication and detail orientation are essential; prior medical office experience preferred.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year medical office experience preferred.
• Strong math skills and familiarity with medical terminology.
• Knowledge of patient financials, insurance verification, and scheduling.
• Excellent communication and customer service abilities.
• Ability to follow precise procedures and attention to detail.
• Proficiency with Microsoft Office suite.

Responsibilities

• Review and update patient account information at each visit per training.
• Collect copays, deductibles, and balances; document transactions in EHR.
• Register patients completely and verify insurance eligibility prior to service.
• Maintain accurate scheduling, including check-in/out and no-shows.
• Process patient referrals according to PCMH workflow.
• Answer phones and handle inquiries; ensure accurate patient communications.
• Scan documents into patient charts; maintain organized office.

Skills

Excellent communication

Customer service

Basic math

Insurance verification

Scheduling appointments

Medical terminology

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

10801 Lockwood Drive Suite 230 Silver Spring, MD 20901

Kids Are Our Everything.

Department 10455 Silver Spring Pay Range $18.40 - $27.49

The Patient Service Representative (Children's National Pediatricians & Associates) performs basic medical front office duties.

Greets patients and visitors, schedules appointments, provides administrative support, gathers demographics, verifies insurance eligibility, collects copay, deductibles, balances, check credit balances and maintains patient electronic health records (EHR).

Processes specialty referrals and assist in training new staff.

Performs daily duties under close supervision.

Minimum Education High School Diploma or GED (Required)

Minimum Work Experience 1 year Medical office/business office setting (Preferred)

Required Skills/Knowledge Basic math skills.

Basic knowledge of office procedures.

Basic knowledge of medical terminology.

Knowledge of patient financials & accounting.

Knowledge of insurance verification.

Knowledge of scheduling appointments.

Great communication and customer service skills.

Ability to follow precise procedures and is detail-oriented.

Knowledge of Microsoft Office suite.

Functional Accountabilities

Patient Services Account Review, verify , update and perform all other patient account information and duties at every visit as defined in the training manual.

Collect appropriate copays, deductibles, and balances; use credit balances when applicable and document all financial transactions in the EHR; collect and process administrative charges as appropriate.

Patient Services Scheduling

Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.

Verify patient insurance eligibility and coverage prior to service.

Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).

Schedule patient appointments accordingly based on the scheduling policy.

Process patient referrals according to the Referral loop and PCMH workflow.

Office Support and Administration

Answer phones and handle calls promptly and accordingly.

Give and obtain accurate and pertinent information to and from callers.

Ensure all patient related communications are as defined by the PCMH workflow.

Scan appropriate documents into a patient’s chart in a timely manner.

Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.

Professional Development

Attend meetings as required, and participate in committees as requested.

Participate in professional development activities

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position.

It is not typical for an individual to be hired at or near the maximum of the pay range.

The exact pay rate for this position will based on a variety of factors in alignment with the Children’s National compensation philosophy.

These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications.

Children’s National is committed to providing a fair and competitive total rewards package to each of our employees.

This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors).

Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.