Pediatric Front Desk & Patient Experience Specialist

316 Healthcare; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

316 Healthcare in Carrollton, GA is seeking a friendly front desk receptionist to greet patients, schedule appointments, verify insurance, and maintain patient records. You will handle calls, check in/out, and support the medical office with accuracy and empathy.

The role requires multitasking, strong organization, attention to detail, and professional communication. Prior front desk experience and basic office software skills are helpful; training provided to ensure smooth daily operations and

Qualifications

• Handles multiple tasks with accuracy in a fast-paced front desk.
• Maintains organization and attention to detail in patient records.
• Excellent telephone etiquette and customer service skills.
• Manages scheduling, reminders, and check-in processes.
• Proficient with word processing and basic office software.

Responsibilities

• Greets and assists patients, schedules appointments, and maintains records.
• Welcomes patients and visitors.
• Answers and transfers phone calls appropriately.
• Optimizes satisfaction by scheduling, confirming, and rescheduling appointments.
• Keeps appointments on schedule and updates demographics.
• Verifies insurance coverage.
• Addresses patient questions and comforts anxious patients.
• Requests patient records from other facilities as needed.
• Maintains patient charts by scanning documents.
• Records and collects patient payments and deductibles.
• Maintains office inventory and orders supplies.
• Protects patient rights and confidentiality.
• Maintains operations by following policies and reporting changes.
• Contributes to team effort by other tasks.

Skills

Multitasking

Flexibility

Telephone etiquette

Customer service

Time management

Organization

Attention to detail

Scheduling

Professionalism

Quality focus

Tools

Word processing

Job description

316 Healthcare in Carrollton, GA is seeking a friendly front desk receptionist to greet patients, schedule appointments, verify insurance, and maintain patient records. You will handle calls, check in/out, and support the medical office with accuracy and empathy.

The role requires multitasking, strong organization, attention to detail, and professional communication. Prior front desk experience and basic office software skills are helpful; training provided to ensure smooth daily operations and