Pediatric Front Office Specialist

Children's Healthcare of Atlanta Inc.; Johns Creek (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Front Office Associate in Johns Creek to be the welcoming first contact for patients and families in our primary care practice. You will handle check-in/check-out, scheduling, insurance verification, and billing support to keep daily operations running smoothly.

You will work with a care team to verify eligibility, collect copays, and protect patient confidentiality under HIPAA.

Qualifications

• Experience in front office or patient-facing role in healthcare.
• Knowledge of medical terminology and billing basics.
• Familiarity with primary care workflows and patient registration processes.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Assist patients with intake forms in MyChart and data entry.
• Verify patient insurance and batch eligibility.
• Communicate with patients about coverage, deductibles and copays.
• Check in/out and process payments; collect outstanding balances.
• Maintain accurate EMR records and coordinate with clinical staff.

Skills

Customer service

Interpersonal skills

Multitasking

HIPAA knowledge

Education

College degree

High school diploma or equivalent

Tools

EMR systems

Word

Excel

Email

Job description

Children's Healthcare of Atlanta is seeking a Front Office Associate in Johns Creek to be the welcoming first contact for patients and families in our primary care practice. You will handle check-in/check-out, scheduling, insurance verification, and billing support to keep daily operations running smoothly.

You will work with a care team to verify eligibility, collect copays, and protect patient confidentiality under HIPAA.