Pediatric Front Office Specialist – Patient Access

Children's Healthcare of Atlanta Inc.; Suwanee (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Front Office Associate for its Primary Care practices. You will be the first point of contact for patients and families, handling check-in/out, scheduling, insurance verification, billing, and administrative duties to ensure smooth daily operations.

Ideal candidates have at least one year of front office or healthcare customer service experience, a high school diploma, and familiarity with EMR systems.

Qualifications

• One year of front office or customer service experience in a healthcare setting.

Responsibilities

• Greet patients and families with a friendly and professional demeanor.
• Assist patients in completing intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand. Contact patients whose insurance is inactive, or the PCP is incorrect.
• Check in patients, verify demographics and insurance information, responsible party, secondary insurance, PCP, etc.
• Check out patients, collect copays, coinsurance, deductibles and outstanding balances. Review charge capture and coordinate with clinical staff to ensure accuracy.
• Monitor patient accounts and assist with collecting outstanding balances.
• Assist patients with billing questions, payment plans, and financial paperwork.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Knowledge of primary care well visit and immunization schedule.
• Recall, reminders and follow up all missed appointments.
• Answer multi line incoming calls, respond to inquiries, and direct calls appropriately.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Update and maintain accurate patient records in the EMR system.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion - 3231, 3300, sports, camp, etc.
• Manage incoming and outgoing mail, faxes, scans, and other communications.
• Ensure waiting area and front office are clean, organized, and child friendly.
• Collaborate with clinical staff to support patient flow and service excellence.

Skills

Front desk

Customer service

Healthcare awareness

Education

High school diploma or equivalent

Tools

EMR systems

Word

Excel

Email

Job description

Children's Healthcare of Atlanta is seeking a Front Office Associate for its Primary Care practices. You will be the first point of contact for patients and families, handling check-in/out, scheduling, insurance verification, billing, and administrative duties to ensure smooth daily operations.

Ideal candidates have at least one year of front office or healthcare customer service experience, a high school diploma, and familiarity with EMR systems.