Pediatric Front Desk Specialist - Patient Access

Children's Healthcare of Atlanta Inc.; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking a Front Office Associate for its Primary Care clinics. You’ll be the first point of contact, greeting families, handling check-in/check-out, verifying insurance, collecting payments, and supporting daily administrative tasks.

You’ll work with the care team to ensure smooth patient flow and HIPAA-compliant record-keeping. The role requires at least one year in a front office or healthcare-related customer service setting and a high school diploma; a

Qualifications

• One year of front office or customer service experience in a healthcare setting.
• High school diploma or equivalent.
• College degree preferred.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Assist patients with intake questionnaires in MyChart.
• Verify patient insurance through batch eligibility or on demand.
• Contact patients when insurance is inactive or PCP is incorrect.
• Check in/out patients, verify demographics and insurance information.
• Collect copays, coinsurance, deductibles and outstanding balances.
• Explain insurance rules to patients.
• Review charge capture with modifiers and linkage.
• Collaborate with clinical staff to ensure accuracy.
• Provide follow-up instructions and schedule next appointment.
• Monitor patient accounts and assist with collecting balances.
• Assist with billing questions and payment plans.
• Ensure daily payment reconciliation.
• Schedule appointments and manage provider calendars.
• Recall and follow up on missed appointments.
• Answer multi-line calls and direct inquiries.
• Follow HIPAA and confidentiality protocols.
• Maintain accurate patient records in EMR.
• Process referrals, prior authorizations, and medical record requests.
• Assist in form completion and mail/fax handling.
• Ensure waiting area is clean, organized, and child-friendly.
• Collaborate to support patient flow and service excellence.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

EMR systems

Word

Excel

Email systems

Job description

Children’s Healthcare of Atlanta is seeking a Front Office Associate for its Primary Care clinics. You’ll be the first point of contact, greeting families, handling check-in/check-out, verifying insurance, collecting payments, and supporting daily administrative tasks.

You’ll work with the care team to ensure smooth patient flow and HIPAA-compliant record-keeping. The role requires at least one year in a front office or healthcare-related customer service setting and a high school diploma; a