Pediatric Front Desk & Patient Experience Specialist

Vitanapdp; Norcross (GA); Hybrid; USD 36,000 - 46,000; Full time

Job summary

Lever, Inc. pediatric dental office in Norcross, GA, is seeking a friendly Front Desk Coordinator to manage the front office and deliver an exceptional patient experience.

The role involves scheduling, insurance verification, payments, and coordination with clinical staff to ensure smooth transitions between front and back offices, while maintaining accurate records in a fast-paced environment.

Qualifications

• Prior dental or medical front office experience preferred (pediatric experience a plus)
• Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic understanding of insurance verification and scheduling preferred
• High attention to detail and organization

Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow
• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation
• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area

Skills

Dental front desk experience

Customer service

Multitasking

Attention to detail

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Lever, Inc. pediatric dental office in Norcross, GA, is seeking a friendly Front Desk Coordinator to manage the front office and deliver an exceptional patient experience.

The role involves scheduling, insurance verification, payments, and coordination with clinical staff to ensure smooth transitions between front and back offices, while maintaining accurate records in a fast-paced environment.