Pediatric Front Desk & Patient Experience Lead

InterMed, P.A.; Portland (ME); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

InterMed, P.A. is seeking a customer-focused front desk receptionist to be the first point of contact for patients in Portland, ME. You will handle check-in/check-out, data entry, appointment scheduling, and payment collection while maintaining HIPAA-compliant records in a fast-paced clinic setting.

This role emphasizes excellent service, accurate documentation, and teamwork with billing and clinical staff to ensure smooth patient flow and timely communications.

Qualifikationen

• Excellent customer service experience and professional demeanor.
• Ability to work independently and in busy environments.
• Strong organizational and multitasking abilities.
• Proficient with Windows-based computer applications and data entry.
• Effective written and verbal communication with patients and staff.

Aufgaben

• Greet incoming patients with friendly, respectful communication.
• Document up-to-date demographics and insurance information.
• Accept patient payments and document transactions.
• Balance cash drawer and monitor credit card batches.
• Notify clinical staff of patient arrival via EMR.
• Schedule follow-up and ancillary appointments; scan/print/mail packets.
• Maintain accurate patient records and ensure HIPAA compliance.
• Answer incoming calls and manage appointment forms.
• Assist billing with issue resolution as needed.

Kenntnisse

Customer service

Multitasking

Communication skills

Data entry

Independent work

Ausbildung

High School diploma or equivalent

Tools

Windows-based applications

EMR system

Jobbeschreibung

InterMed, P.A. is seeking a customer-focused front desk receptionist to be the first point of contact for patients in Portland, ME. You will handle check-in/check-out, data entry, appointment scheduling, and payment collection while maintaining HIPAA-compliant records in a fast-paced clinic setting.

This role emphasizes excellent service, accurate documentation, and teamwork with billing and clinical staff to ensure smooth patient flow and timely communications.