Pediatric Front Desk & Patient Experience Lead

PM Pediatrics; Annapolis (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Annapolis, MD seeks a Front Desk Associate to welcome families and support the medical team. You will register patients, collect demographics/insurance data, handle documents, and maintain HIPAA-compliant records while delivering first-class service.

Ideal candidates are organized, able to multi-task, and proficient with Microsoft Office. Prior healthcare experience is preferred, and a friendly, patient-focused demeanor is essential.

Qualifications

• Greet families professionally in person and on the phone.
• Maintain patient accounts with demographics, insurance data, and HIPAA compliance.
• Manage front desk duties and administrative tasks.
• Handle patient documents and correspondence securely.
• Support patient flow and registration processes.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
• Accesses empathy and active listening in difficult interpersonal situations
• Coordinates escalations and urgent issues to ensure timely and complete resolutions
• Collaborates and communicates with site leadership to facilitate management of complex patient issues

Skills

Customer service

Microsoft Office

Verbal communication

Time management

HIPAA knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care in Annapolis, MD seeks a Front Desk Associate to welcome families and support the medical team. You will register patients, collect demographics/insurance data, handle documents, and maintain HIPAA-compliant records while delivering first-class service.

Ideal candidates are organized, able to multi-task, and proficient with Microsoft Office. Prior healthcare experience is preferred, and a friendly, patient-focused demeanor is essential.