Patient Concierge & Front Desk Coordinator

Mana---Medical-Associates-of-Northwest-Arkansa; Rogers (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401(K) match

Paid time off

Holiday pay

Employee discounts

Job summary

Northwest Arkansas Pediatrics is seeking a friendly medical receptionist to greet patients and families, verify insurance and demographics, and manage scheduling and payments. The role supports team members in a fast-paced pediatric clinic with opportunities to learn our EMR system.

We value outstanding customer service, dependability, and the ability to multitask while maintaining accuracy. Occasional travel between Pinnacle Hills (Rogers) and Fayetteville locations may be required.

Qualifications

• High school diploma or GED is required.
• Experience in medical receptionist, clerical, or customer service is preferred.
• Availability Monday to Friday, 8:30 a.m. to 5:30 p.m.
• May travel between Pinnacle Hills (Rogers) and Fayetteville locations for coverage.

Responsibilities

• Greet and assist patients and families with a friendly, professional attitude.
• Check patients in/out, verify demographic data, insurance eligibility, and pre-visit screenings.
• Maintain up-to-date patient records and PHI forms.
• Verify insurance eligibility and Medicaid PCPs before appointments.
• Schedule, reschedule, and cancel appointments per clinic guidelines.
• Collect co-pays, deductibles, and balances at the time of service.
• Answer calls and relay messages to appropriate staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Attendance

EMR proficiency

Team player

Education

High school diploma or GED

Job description

Northwest Arkansas Pediatrics is seeking a friendly medical receptionist to greet patients and families, verify insurance and demographics, and manage scheduling and payments. The role supports team members in a fast-paced pediatric clinic with opportunities to learn our EMR system.

We value outstanding customer service, dependability, and the ability to multitask while maintaining accuracy. Occasional travel between Pinnacle Hills (Rogers) and Fayetteville locations may be required.