Receptionist (Peds)

MANA Medical Associates of Northwest Arkansas; Fayetteville (AR); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

HSA or FSA options

Aflac voluntary benefits

Life and disability coverage

401(k) match

Job summary

Medical Associates of Northwest Arkansas (MANA) in Fayetteville, AR, seeks a Receptionist (Peds) to warmly greet families, verify demographics and insurance, and support the front desk with accurate records and PHI compliance.

Daily duties include scheduling, collecting payments, and handling calls while maintaining patient privacy in a fast-paced pediatric setting.

Qualifications

• High school diploma or GED required.
• Previous medical receptionist, clerical, or customer service experience preferred.
• Must be available to work Monday through Friday.
• Occasional travel between Fayetteville and Pinnacle Hills (Rogers) locations may be needed.

Responsibilities

• Greet and assist patients and families with a friendly, professional attitude.
• Check patients in and out while verifying demographics, insurance eligibility, and required pre-visit screenings.
• Maintain up-to-date patient records; ensure current insurance cards and PHI forms are completed.
• Verify insurance eligibility and Medicaid PCP assignments before appointments.
• Schedule, reschedule, and cancel appointments per clinic guidelines.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Answer and direct incoming calls and relay messages to staff.
• Perform other duties to support the team.

Skills

Customer service

Communication

Multitasking

Attention to detail

Punctuality

Education

High school diploma or GED

Job description

Receptionist (Peds)

Job Locations: US-AR-Fayetteville

Overview

At Northwest Arkansas Pediatrics, we believe every team member contributes to our success. We're looking for someone who enjoys helping others, takes pride in providing outstanding customer service, and is eager to jump in to support their coworkers whenever needed to ensure our patients and families receive exceptional care and an outstanding experience from the moment they walk through our doors.

We also believe work should be fun! If you enjoy raiding the candy stash, petting baby goats, holiday contests, or rocking your best 80’s attire for a team bowling competition, you’ll probably fit right in, and we’d love to hear from you!

Responsibilities

• Greet and assist patients and families with a friendly, professional attitude.
• Check patients in and out while verifying patient and responsible party demographic information, insurance eligibility, and completion of required pre-visit screenings.
• Maintain accurate and up-to-date patient records by ensuring current insurance cards are on file and annual registration and Protected Health Information (PHI) forms are completed and signed.
• Verify insurance eligibility and Medicaid PCP assignments before appointments.
• Schedule, reschedule, and cancel appointments following clinic guidelines.
• Collect co-pays, deductibles, and outstanding balances at the time of service.
• Answer and direct incoming phone calls and relay messages to the appropriate staff.
• Perform other duties as assigned to support the team.

What We're Looking For

• Outstanding customer service and communication skills.
• Positive attitude and genuine desire to help others.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and accuracy.
• Dependable with excellent attendance and punctuality.
• Comfortable learning new technology and working within electronic medical records.
• Team player who is willing to jump in wherever needed.
• Ability to remain calm and professional during busy or stressful situations.

Qualifications

• High school diploma or GED required.
• Previous medical receptionist, clerical, or customer service experience preferred.
• Must be available to work Monday through Friday.
• Occasional travel between our Fayetteville and Pinnacle Hills (Rogers) clinic locations may be needed to provide coverage and team support.

Benefits We Offer

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

Equal Opportunity Employer

Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.