Clinic Svc Rep

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Wisconsin is seeking a Front Desk Associate to welcome patient families and act as a liaison between patients and the clinical team.

You will handle scheduling, registrations, and patient communications using EPIC, while ensuring HIPAA compliance and a welcoming experience at multiple locations in southeast Wisconsin.

Qualifications

• High school diploma or GED/HSED required.
• 1+ years in healthcare front desk or reception.
• Knowledge of EPIC is a plus.

Responsibilities

• Provides exceptional patient experience by assisting patients, parents, providers and other staff through the front desk functions (check-in/check-out) per access modules and Patient Experience Promise.
• Uses EPIC scheduling applications and work queues to manage appointment scheduling, wait lists, reschedules, cancellations, registrations, and patient communications.
• Assist registration of patients/guardians with MyChart account access.
• Ensures release of information authorization and HIPAA compliance.
• Enters registration information accurately per scheduling module and registration document; collects demographics, consent, and insurance info.
• Maintains proficiency with EPIC and other required applications.
• Adheres to Children's Organizational Code of Ethics and company policies.

Skills

Interpersonal skills

Medical terminology

HIPAA compliance

Excellent communication

Education

High School diploma or GED/HSED

Tools

EPIC Scheduling

Job description

At Children’s Wisconsin, we believe kids deserve the best. Our pediatricians and primary care offices offer parents a level of care that cannot be obtained at other places: Affiliation with the #4 children's hospital in the country (according to Parents magazine) Board-certified pediatricians (learn what it means to be 'board-certified') Many locations spread throughout southeast Wisconsin Commitment to population health and an increased role for pediatricians in the care of children Doctors who are very active in their local communities Access to many health and wellness programs designed to keep kids safe and healthy We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Job Summary

This role is an active member of the front desk team and works to welcome patient families for their appointment and serves as liaison between patient families and the clinical team. This position reports to the Primary Care Practice Manager and collaborates with the Lead Clinic Coordinator and Regional Access Specialist for optimal outcomes.

Essential Functions

• Provides exceptional patient experience by assisting patients, parents, providers and other staff through the standard front desk functions, including check-in and check-out services following access modules and Patient Experience Promise.
• Utilizes EPIC scheduling applications and work queues to facilitate appointment scheduling, wait list management, reschedule list, cancelled appointments, registration work queues, patient communication/texting platform and In Basket Review.
• Support registration of patients and/or legal guardians with a MyChart account and access.
• Secures appropriate release of information authorization; maintains HIPPA compliance.
• Enters all registration information accurately and completely per Appointment Scheduling Module and Complete Registration Document. This includes obtaining demographics, proper consent, insurance cards/information, as applicable, etc. Ensures entire checklist is completed.
• Maintains proficiency with EPIC and other applications or competencies as required.
• Responsible for understanding and adhering to the Children’s Organizational Code of Ethics and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to Children's business.
• Monitors WELL platform and responds in a timely and professional manner.

Education

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED)

Required Experience

1+ years related work experience. Required: 1+ years work experience in a healthcare setting.

Preferred Knowledge, Skills and Abilities

• Knowledge of medical terminology (quiz to be completed prior to hire), medical menu software, medical billing, patient scheduling and business office procedures preferred.
• Requires excellent interpersonal skills in order to assist patients, parents, and physicians and other staff.
• Requires good concentration skills in order to serve a variety of people in a fast paced environment and to handle incoming calls in an efficient and accurate manner.
• Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff.
• Ability to assist and support other primary care locations as requested by leaders and/or the Children’s Medical Group float policy.

Required for All Jobs

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. Employment is at-will.
• Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Dedicated solely to the health and well-being of children

We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well-respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.