Pediatric Front Desk & Patient Care Specialist

Mercy Co; Hazelwood (MO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance start

Tuition reimbursement

401(k) with employer match

Paid parental leave

PTO for volunteer opportunities

Dependent Care FSA

Career advancement opportunities

Job summary

Mercy Clinic Hazelwood Pediatrics is seeking a compassionate, organized Patient Service Representative to join our pediatric practice. This full-time role focuses on front-office coordination with cross-training in back-office duties, enhancing patient experience and supporting clinical processes.

You will greet patients, schedule visits, verify insurance, and assist with procedures, enabling a smooth, friendly, family-centered environment. We value teamwork and high-quality patient care.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced pediatric environment.
• Commitment to providing compassionate care to children and families.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion.
• Schedule appointments and coordinate patient follow-up visits.
• Manage incoming phone calls and patient inquiries.
• Process medical record requests and documentation.
• Perform insurance verification, prior authorizations, and precertifications.
• Assist with referrals and ancillary service coordination.
• Maintain patient confidentiality and ensure HIPAA compliance.
• Room patients and obtain vital signs.
• Assist with office procedures and EKGs.
• Perform point-of-care testing.
• Support medication reconciliation and documentation.
• Administer injections and vaccines within scope of practice.
• Prepare and stock examination rooms.
• Assist with phlebotomy and specimen collection.
• Communicate effectively with physicians and care teams.
• Enter diagnostic and ancillary orders as directed.

Skills

Customer service

Communication

Organization

Multitasking

Pediatric care

Education

High School Diploma or GED

Job description

Mercy Clinic Hazelwood Pediatrics is seeking a compassionate, organized Patient Service Representative to join our pediatric practice. This full-time role focuses on front-office coordination with cross-training in back-office duties, enhancing patient experience and supporting clinical processes.

You will greet patients, schedule visits, verify insurance, and assist with procedures, enabling a smooth, friendly, family-centered environment. We value teamwork and high-quality patient care.