Pediatrics Front Desk & Patient Experience Specialist

Mercy Co; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Clinic Pediatrics is seeking a compassionate Patient Service Representative to greet patients and families, verify identity, complete registrations, and manage front-desk workflows at the Old Tesson Road location in St. Louis.

The role supports scheduling, check-in/out, and basic clerical duties while upholding confidentiality and HIPAA rules. The PSR will also handle patient financial responsibilities, collect payments, explain options, and refer to Financial Assistance as needed.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills required.
• Excellent customer service and interpersonal skills required.
• Basic computer proficiency including data entry and word processing required.

Responsibilities

• Greet patients and families in a prompt, friendly, and professional manner.
• Verify patient identity and demographic information.
• Complete patient registration and appointment check-in/check-out processes.
• Schedule, reschedule, and confirm patient appointments.
• Answer incoming phone calls and direct inquiries appropriately.
• Create and maintain accurate electronic health records in Epic.
• Process mail, scan documentation, manage RightFax communications, and perform general clerical duties.
• Maintain patient confidentiality and comply with HIPAA and Mercy policies.
• Review and communicate patient balances and financial responsibility at check-in and check-out.
• Request and collect applicable payments at the time of service.
• Explain payment options and financial assistance resources.
• Refer patients to Financial Assistance or Medicaid Eligibility teams as appropriate.
• Document financial discussions, payment arrangements, and referrals accurately within designated systems.
• Balance and close assigned cash drawer in accordance with departmental policy.
• Maintain a safe, clean, and welcoming reception and waiting area.
• Demonstrate working knowledge of office equipment, including computers, scanners, fax machines, copiers, and payment processing devices.
• Participate in department meetings and training opportunities.
• Support workflow improvements and updates within Epic and clinic operations.
• Follow infection prevention, safety, and incident reporting procedures.

Skills

Front desk operations

Appointment scheduling

Patient financial services

HIPAA compliance

Confidentiality and professionalism

Fast-paced environment adaptability

Financial discussions with patients

Clinic front desk training

Education

High School Diploma or equivalent

Tools

Epic

Job description

Mercy Clinic Pediatrics is seeking a compassionate Patient Service Representative to greet patients and families, verify identity, complete registrations, and manage front-desk workflows at the Old Tesson Road location in St. Louis.

The role supports scheduling, check-in/out, and basic clerical duties while upholding confidentiality and HIPAA rules. The PSR will also handle patient financial responsibilities, collect payments, explain options, and refer to Financial Assistance as needed.