Patient Service Representative

Mercy Co; Hazelwood (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Tuition reimbursement

401(k) with employer match

Paid parental leave

PTO for volunteer opportunities

Job summary

Mercy Clinic Hazelwood Pediatrics seeks a compassionate Patient Service Representative to welcome patients, schedule visits, verify insurance, and coordinate care in a busy pediatric setting.

This full-time, front-office role offers cross-training in the back office, HIPAA compliance, and opportunities to support physicians and care teams while delivering excellent patient experiences.

Join Mercy and contribute to a mission-driven team that values caring for children and families in Hazelwood.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced pediatric environment.
• Commitment to compassionate care for children and families.

Responsibilities

• Greet, assist patients and visitors with professionalism and compassion.
• Schedule appointments and coordinate follow-ups.
• Handle calls and patient inquiries.
• Process medical records requests and HIPAA compliant documentation.
• Verify insurance and manage authorizations as needed.
• Assist with referrals and ancillary services.
• Maintain patient confidentiality and HIPAA compliance.
• Room patients, obtain vital signs, assist with EKGs and basic procedures.

Skills

Customer service

Communication

Organization

Teamwork

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Find your calling at Mercy!
Assists the physician and office staff with performance of patient care activities consistent with the established standards of nursing practice. The incumbent in this position shall carry out his or her responsibilities and integrate into his or her work ethic the Mercy Philosophy of caring for the sick and suffering, respect for human life and the dignity of each person, applying Christian values to all crucial human issues in the area over which he or she has responsibility. In communicating with patients, families, visitors and co-workers, a caring, friendly, personal and professional

Find your calling at Mercy!
Assists the physician and office staff with performance of patient care activities consistent with the established standards of nursing practice. The incumbent in this position shall carry out his or her responsibilities and integrate into his or her work ethic the Mercy Philosophy of caring for the sick and suffering, respect for human life and the dignity of each person, applying Christian values to all crucial human issues in the area over which he or she has responsibility. In communicating with patients, families, visitors and co-workers, a caring, friendly, personal and professional
approach is expected. Performs related duties as assigned. All the duties, responsibilities and qualifications documented in this job description are subject to reasonable accommodation. This job description is not to be construed as a detailed statement of duties, responsibilities or requirements.

Position Details

Patient Service Representative - Pediatrics (Full-Time)

Mercy Clinic Hazelwood Pediatrics

• 637 Dunn Road, Suite 102B, Hazelwood, MO

Join Our Pediatric Team at Mercy

Mercy Clinic Hazelwood Pediatrics is seeking a compassionate, organized, and patient-focused Patient Service Representative to join our growing pediatric practice. This full-time position offers the opportunity to make a meaningful impact on children and families while working in a collaborative, mission-driven environment.

This role is primarily front-office focused with cross-training opportunities in the back office, making it ideal for candidates who enjoy both patient interaction and clinical support responsibilities.

What You'll Do

As a Patient Service Representative, you will be the welcoming face of our practice and play an essential role in creating a positive experience for patients and families.

Front Office Responsibilities

• Greet and assist patients, families, and visitors with professionalism and compassion
• Schedule appointments and coordinate patient follow-up visits
• Manage incoming phone calls and patient inquiries
• Process medical record requests and documentation
• Perform insurance verification, prior authorizations, and precertifications
• Assist with referrals and ancillary service coordination
• Maintain patient confidentiality and ensure HIPAA compliance

Clinical Support Responsibilities

• Room patients and obtain vital signs
• Assist with office procedures and EKGs
• Perform point-of-care testing
• Support medication reconciliation and documentation
• Administer injections and vaccines within scope of practice
• Prepare and stock examination rooms
• Assist with phlebotomy and specimen collection
• Communicate effectively with physicians, advanced practice providers, and care teams
• Enter diagnostic and ancillary orders as directed

Qualifications

Required

• High School Diploma or GED
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced pediatric environment
• Commitment to providing compassionate care to children and families

Preferred

• One year of applicable patient care or medical office experience
• Experience with referrals, insurance authorizations, and electronic medical records
• Phlebotomy experience
• Pediatric healthcare experience

Medical Assistant Candidates Welcome

Medical Assistant

• High School Diploma or GED
• BLS certification within 90 days of hire
• Six months of clinical healthcare experience preferred

Certified Medical Assistant (CMA, RMA, or CCMA)

• Active Medical Assistant certification or registration required
• BLS certification within 90 days of hire

Position Details

• Position: Patient Service Representative (Non-Exempt)
• Location: Mercy Clinic Hazelwood Pediatrics
• Address: 637 Dunn Road, Suite 102B, Hazelwood, MO
• Status: Full-Time
• Hours: 40 hours per week
• Schedule: Straight Shift

Why Mercy?

At Mercy, we're bringing to life a healing ministry through compassionate care. Our co-workers are supported through meaningful work, professional development, and outstanding benefits.

Benefits Include

• Health, Dental, and Vision insurance starting Day One
• Tuition reimbursement up to $2,000 annually
• 401(k) with employer match
• Paid parental leave
• PTO for volunteer opportunities
• Dependent Care FSA contribution for eligible co-workers
• Career advancement opportunities within Mercy

What Makes You a Great Fit?

We're looking for someone who combines compassion with professionalism, enjoys working with children and families, communicates effectively, and thrives in a collaborative healthcare environment. If you're passionate about creating exceptional patient experiences while supporting quality pediatric care, we'd love to hear from you.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Patient Access, Scheduler, Front Desk, Office Assistant