Pediatrics Patient Service Specialist | Front Desk Support

Mercy Co; Hazelwood (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Tuition reimbursement

401(k) with employer match

Paid parental leave

PTO for volunteer opportunities

Job summary

Mercy Clinic Hazelwood Pediatrics seeks a compassionate Patient Service Representative to welcome patients, schedule visits, verify insurance, and coordinate care in a busy pediatric setting.

This full-time, front-office role offers cross-training in the back office, HIPAA compliance, and opportunities to support physicians and care teams while delivering excellent patient experiences.

Join Mercy and contribute to a mission-driven team that values caring for children and families in Hazelwood.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced pediatric environment.
• Commitment to compassionate care for children and families.

Responsibilities

• Greet, assist patients and visitors with professionalism and compassion.
• Schedule appointments and coordinate follow-ups.
• Handle calls and patient inquiries.
• Process medical records requests and HIPAA compliant documentation.
• Verify insurance and manage authorizations as needed.
• Assist with referrals and ancillary services.
• Maintain patient confidentiality and HIPAA compliance.
• Room patients, obtain vital signs, assist with EKGs and basic procedures.

Skills

Customer service

Communication

Organization

Teamwork

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Mercy Clinic Hazelwood Pediatrics seeks a compassionate Patient Service Representative to welcome patients, schedule visits, verify insurance, and coordinate care in a busy pediatric setting.

This full-time, front-office role offers cross-training in the back office, HIPAA compliance, and opportunities to support physicians and care teams while delivering excellent patient experiences.

Join Mercy and contribute to a mission-driven team that values caring for children and families in Hazelwood.