Pediatric Front Desk Specialist — Flexible Hours & Impact

PM Pediatrics; Greenbelt (MD); On-site; USD 23,419 - 38,572; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to provide a welcoming, first‑class experience for families. You will greet patients, answer questions, and support the medical team with organized, HIPAA‑compliant administration.

This role requires strong communication, multitasking, and a patient‑centered approach. You’ll manage patient flow, register new patients, handle documents, and collaborate with site leadership to resolve issues while upholding our core values.

Qualifications

• High school diploma or GED required.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Ability to work flexible schedules and potential travel to another site.
• Superior time management, organizational, and critical thinking skills.
• Prior front desk, concierge, customer service or hospitality experience preferred.
• Ability to navigate multiple computer systems.
• Socially perceptive and able to relate to families, including children.
• Healthcare environment experience preferred; knowledge of medical insurance is a plus.
• Professional and friendly demeanor with attention to detail.

Responsibilities

• Greets families professionally in person and on the phone.
• Responds to patient/family questions and seeks instruction when needed.
• Demonstrates empathy and active listening in challenging interactions.
• Manages patient flow through waiting and registration, including self-registration assistance.
• Registers patients and maintains accurate demographic, insurance, and financial information while upholding HIPAA.
• Handles incoming documents, mail, and correspondence with proper filing.
• Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Escalates urgent issues and coordinates with site leadership for timely resolutions.
• Supports patient care quality initiatives as directed.
• Executes other duties as assigned.

Skills

Customer service

Communication

Time management

Organization

Team player

Problem solving

Multitasking

Front desk experience

HIPAA awareness

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to provide a welcoming, first‑class experience for families. You will greet patients, answer questions, and support the medical team with organized, HIPAA‑compliant administration.

This role requires strong communication, multitasking, and a patient‑centered approach. You’ll manage patient flow, register new patients, handle documents, and collaborate with site leadership to resolve issues while upholding our core values.