Pediatric Front Desk Concierge

InterMed, P.A.; South Portland (ME); On-site; USD 34,000 - 42,000; Full time

Job summary

InterMed, P.A. in South Portland, Maine is seeking a Front Desk Receptionist to serve as the first point of contact for patients, manage check-in/check-out, schedule follow-ups, process payments, and maintain accurate records.

The role emphasizes HIPAA compliance, strong communication, multitasking in a busy clinic, and teamwork with clinicians and billing staff. Proficiency with Windows and EMR systems is preferred.

Qualifications

• High School diploma or equivalent required
• Excellent customer service to patients and staff
• Strong written and verbal communication
• Proficient with Windows-based computer applications

Responsibilities

• Greet incoming patients and manage front desk operations
• Check in and check out patients; schedule follow-ups and ancillary appointments
• Accept patient payments and document transactions
• Maintain accurate patient records and comply with HIPAA policies
• Notify clinical staff of patient arrivals via the EMR
• Answer incoming calls with proper etiquette and triage as needed
• Prepare and mail patient packets; scan and print documents
• Assist billing with issue resolution as necessary

Skills

Customer service

Communication

Organizational skills

Multitasking

Data entry

Typing

Education

High School diploma or equivalent

Tools

Windows-based software

EMR system

Job description

InterMed, P.A. in South Portland, Maine is seeking a Front Desk Receptionist to serve as the first point of contact for patients, manage check-in/check-out, schedule follow-ups, process payments, and maintain accurate records.

The role emphasizes HIPAA compliance, strong communication, multitasking in a busy clinic, and teamwork with clinicians and billing staff. Proficiency with Windows and EMR systems is preferred.