Pediatric Front Desk & Care Coordinator

Blue Cloud Pediatric Surgery Centers; Santa Maria (CA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

401(k) retirement plan with company

No on-call weekends or holidays

Competitive pay: $23–$25/hour

Job summary

Blue Cloud Pediatric Surgery Centers is hiring a Patient Service Coordinator (PT) to join our ASC-based care team. This role focuses on welcoming patients, coordinating registrations, scheduling, insurance verification, and documentation with accuracy and HIPAA compliance.

You will be the first contact at the front desk, delivering professional, courteous service, supporting smooth patient flow from arrival to discharge, and collaborating with providers and staff to maintain high-quality care.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service in a high-volume medical, dental, or healthcare office preferred.
• Strong problem-solving and multitasking abilities with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary front desk representative and first point of contact for patients, families, and visitors.
• Deliver exceptional customer service by providing professional, courteous, and timely assistance during every patient interaction.
• Welcome patients, facilitate registration, collect required documentation, and address questions or concerns to ensure a positive patient experience.
• Manage daily schedules and verify that all required paperwork, authorizations, and pre-appointment requirements are completed prior to the date of service.
• Obtain, verify, and update patient demographic, insurance, and contact information with accuracy.
• Process insurance verifications, collect copayments, deductibles, and other patient financial responsibilities, and assist with anesthesia billing requirements as applicable.
• Maintain clear and effective communication with patients, providers, management, and facility staff regarding scheduling updates and patient needs.
• Escalate patient concerns, service issues, or complex inquiries to the appropriate team member or department for resolution.
• Prepare and distribute procedure-related documentation and correspondence to referring providers and other authorized parties.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Support a positive, collaborative work environment and contribute to overall team success.
• Assist with maintaining a clean, organized, and welcoming reception and waiting area in accordance with infection control standards.
• Generate reports and provide information requested by management while proactively communicating operational concerns.
• Comply with all HIPAA requirements, federal and state regulations, company policies, and Blue Cloud's Code of Conduct and Compliance Program.
• Participate in required training, meetings, and continuing education activities to stay current on workflows, services, systems, and organizational updates.

Skills

Communication Proficiency

Detail Oriented

Ethical Conduct

Collaboration

Quality Improvement

Stress Management

Customer Focus

Discretion

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Office Technology Systems

Job description

Blue Cloud Pediatric Surgery Centers is hiring a Patient Service Coordinator (PT) to join our ASC-based care team. This role focuses on welcoming patients, coordinating registrations, scheduling, insurance verification, and documentation with accuracy and HIPAA compliance.

You will be the first contact at the front desk, delivering professional, courteous service, supporting smooth patient flow from arrival to discharge, and collaborating with providers and staff to maintain high-quality care.