Pediatric Front Desk & Patient Services Coordinator (PT)

Blue Cloud Pediatric Surgery Centers, LLC; Murrells Inlet (SC); On-site; USD 22,000 - 36,000; Part time

Benefits offered by this job

401(k) retirement plan with company-m

No on-call responsibilities

No weekend shifts

Job summary

Blue Cloud Pediatric Surgery Centers, LLC is hiring a part-time Patient Service Coordinator to be the first point of contact for patients and families. You will manage patient registration, scheduling, insurance verification, and pre-appointment requirements in a fast-paced ASC setting.

The role emphasizes exceptional customer service, accurate data handling, and collaboration with clinical staff to ensure smooth operations and a positive patient experience in a pediatric dental surgery

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience in a high-volume medical, dental, or healthcare office environment preferred.
• Strong critical thinking, problem-solving, and analytical skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills with a professional and patient-focused approach.

Responsibilities

• Serve as the primary front desk representative and first point of contact for patients, families, and visitors.
• Deliver exceptional customer service by providing professional, courteous, and timely assistance during every patient interaction.
• Welcome patients, facilitate registration, collect required documentation, and address questions to ensure a positive patient experience.
• Manage daily schedules and verify that all required paperwork, authorizations, and pre-appointment requirements are completed prior to the date of service.
• Obtain, verify, and update patient demographic, insurance, and contact information with accuracy.
• Process insurance verifications, collect copayments, deductibles, and other patient financial responsibilities, and assist with anesthesia billing requirements as applicable.
• Maintain clear and effective communication with patients, providers, management, and facility staff regarding scheduling updates and patient needs.
• Escalate patient concerns, service issues, or complex inquiries to the appropriate team member or department for resolution.
• Prepare and distribute procedure-related documentation and correspondence to referring providers and other authorized parties.
• Maintain accurate patient records and documentation in accordance with organizational policies and procedures.
• Support a positive, collaborative work environment and contribute to overall team success.
• Assist with maintaining a clean, organized, and welcoming reception and waiting area in accordance with infection control standards.
• Generate reports and provide information requested by management while proactively communicating operational concerns.
• Comply with HIPAA, federal and state regulations, company policies, and Blue Cloud’s Code of Conduct and Compliance Program.

Skills

Communication

Detail oriented

Ethical conduct

Collaboration

Quality improvement

Stress management

Customer focus

Discretion

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Blue Cloud Pediatric Surgery Centers, LLC is hiring a part-time Patient Service Coordinator to be the first point of contact for patients and families. You will manage patient registration, scheduling, insurance verification, and pre-appointment requirements in a fast-paced ASC setting.

The role emphasizes exceptional customer service, accurate data handling, and collaboration with clinical staff to ensure smooth operations and a positive patient experience in a pediatric dental surgery