Pediatric Dentistry Front Desk & Scheduling Specialist

musc; Charleston (SC); On-site; USD 52,272,000 - 83,607,000; Full time

Job summary

Medical University of South Carolina (MUSC) in Charleston seeks a Patient Service Representative to manage front desk registration, patient scheduling, and payments within the Dental Medicine EHR. You will assist with insurance verification, patient communications, and coordination with students and faculty to ensure quality care.

The role emphasizes excellent customer service, accurate documentation, and adherence to university policies while supporting a busy clinic environment.

Qualifications

• High school diploma or equivalent; two years related work experience required.
• Bachelor's degree may substitute for related experience.
• Some roles require valid driver's license and clean driving record.

Responsibilities

• Register patients and update demographics at each visit.
• Verify insurance benefits prior to appointments and process verifications.
• Schedule patient appointments using the EHR, call to confirm unconfirmed visits.
• Process payments at point of service and provide receipts.
• Answer incoming calls and manage referrals for the clinic.
• Support scheduling and patient care duties in collaboration with faculty and students.

Skills

Customer service

Communication

Telephone handling

Administrative tasks

Education

High school diploma or equivalent

Tools

Epic EHR

Insurance verification forms

Job description

Medical University of South Carolina (MUSC) in Charleston seeks a Patient Service Representative to manage front desk registration, patient scheduling, and payments within the Dental Medicine EHR. You will assist with insurance verification, patient communications, and coordination with students and faculty to ensure quality care.

The role emphasizes excellent customer service, accurate documentation, and adherence to university policies while supporting a busy clinic environment.