Pediatric Dental & Vision Ops Leader

Hero Practice Services; Commerce City (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Hero Practice Services is seeking a Vision Operations Manager to lead a diverse team within a pediatric dental, vision, and orthodontic practice, reporting to the Vice President of Operations. This role aims to achieve financial, patient, and organizational goals.

You will optimize staffing, scheduling, and revenue cycle management, while driving patient experience and mentoring teammates in service excellence across departments to serve underserved children.

Qualifications

• Three+ years of management experience (healthcare, business, retail, or military) or equivalent.
• Dental, vision, and/or orthodontic experience is a plus.
• Availability to work after hours and weekends when needed.
• Ability to summarize information and communicate analyses clearly, both verbally and in writing.
• Strong proficiency with Excel and PowerPoint; familiarity with Access, Visio, and MS Project is preferred.

Responsibilities

• Ensure the practice performs on growth drivers: staffing, scheduling, community outreach, marketing, and referrals.
• Maintain revenue cycle management metrics daily, monthly, and quarterly.
• Understand and monitor patient scheduling, teammate scheduling, documentation, billing, and training processes.
• Help the practice meet financial targets by understanding and acting on financial drivers.
• Set clear expectations for teammates on patient experience; coach and mentor customer service practices.
• Train teammates on patient experience and customer service; provide coaching as needed.
• Contribute to duties that support high-quality dental, vision, and orthodontic services for underserved children.

Skills

Communication skills

Leadership

Time management

Tools

Excel

PowerPoint

Access

Visio

MS Project

Job description

Hero Practice Services is seeking a Vision Operations Manager to lead a diverse team within a pediatric dental, vision, and orthodontic practice, reporting to the Vice President of Operations. This role aims to achieve financial, patient, and organizational goals.

You will optimize staffing, scheduling, and revenue cycle management, while driving patient experience and mentoring teammates in service excellence across departments to serve underserved children.