Vision Operations Manager

Hero Practice Services; Commerce City (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

Hero Practice Services is seeking a Vision Operations Manager to lead a diverse team within a pediatric dental, vision, and orthodontic practice, reporting to the Vice President of Operations. This role aims to achieve financial, patient, and organizational goals.

You will optimize staffing, scheduling, and revenue cycle management, while driving patient experience and mentoring teammates in service excellence across departments to serve underserved children.

Qualifications

• Three+ years of management experience (healthcare, business, retail, or military) or equivalent.
• Dental, vision, and/or orthodontic experience is a plus.
• Availability to work after hours and weekends when needed.
• Ability to summarize information and communicate analyses clearly, both verbally and in writing.
• Strong proficiency with Excel and PowerPoint; familiarity with Access, Visio, and MS Project is preferred.

Responsibilities

• Ensure the practice performs on growth drivers: staffing, scheduling, community outreach, marketing, and referrals.
• Maintain revenue cycle management metrics daily, monthly, and quarterly.
• Understand and monitor patient scheduling, teammate scheduling, documentation, billing, and training processes.
• Help the practice meet financial targets by understanding and acting on financial drivers.
• Set clear expectations for teammates on patient experience; coach and mentor customer service practices.
• Train teammates on patient experience and customer service; provide coaching as needed.
• Contribute to duties that support high-quality dental, vision, and orthodontic services for underserved children.

Skills

Communication skills

Leadership

Time management

Tools

Excel

PowerPoint

Access

Visio

MS Project

Job description

Hero Practice Services are currently seeking a Vision Operations Manager to achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Pay range: $55,000-$65,000/yr

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Position Type

Full-time

Pay Range

$55,000-$65,000

Location(s)

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