Assistant Operations Manager

Hero Practice Services; Colorado Springs (CO); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Monthly bonuses

Paid time off (PTO)

Paid holidays

Job summary

Academy Kids Dental, Vision, & Orthodontics in Colorado Springs, CO, is seeking an Assistant Operations Manager to optimize front office processes and support HR functions within a pediatric dental, vision, and orthodontic practice. You will report to the Operations Manager and help drive patient and organizational goals.

The role emphasizes staff development, efficient scheduling, benefits verification, payroll oversight, and maintaining a welcoming clinical environment for underserved children.

Qualifications

• Experience in a dental practice or medical office is a plus.
• At least one year of demonstrated administrative experience.
• Ability to multitask and manage front desk and HR-related tasks.

Responsibilities

• Build a team-friendly culture and support staff development.
• Schedule appointments for all patient services.
• Verify insurance benefits and manage payroll and timesheets.
• Supervise front desk staff and ensure smooth office processes.
• Create contracts and payment plans for private pay patients.
• Ensure patients are teched and scribed in a timely manner.
• Prepare accurate patient insurance letters.
• Keep the office clean and presentable for patients.

Skills

Scheduling

Administrative tasks

Customer service

Multitasking

Tools

ECW/Dolphin Database

Payroll systems

Intero Order processing

Google Docs

Documents portal spreadsheet software

Word

Excel

Job description

Job Description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region

Academy Kids Dental, Vision, & Orthodontics in Colorado Springs, CO, is currently seeking an Assistant Operations Manager to achieve patient and organizational goals by effectively managing front office processes and assisting with human resource functions within a pediatric dental, vision, and orthodontic practice. This position will report to the Operations Manager.

Job Responsibilities

• Build a community within the practice that fosters teammate satisfaction and retention by developing strategies to achieve organizational goals, being available to staff, accepting feedback from others, developing subordinates’ skills, and encouraging growth
• Schedule appointments for all patient services
• Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, managing employee files, verifying insurance benefits, overseeing timesheets and submitting payroll, and supervising front desk staff
• Improve processes, products, and services through modern and creative thinking
• Create appropriate contracts and payment plans for private pay patients
• Ensure patients are teched and scribed in a timely manner and assists the team when falling behind
• Prepare accurate patient insurance letters
• Ensure practice is clean and presentable to patients to include cleaning restrooms, patient lobby, mopping, vacuuming, dusting etc.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Previous experience in a dental practice a plus
• At least one year of demonstrated administrative experience
• Availability to work weekends
• Ability to multitask and complete tasks correctly and on time
• Strong interpersonal skills, listening to patients’ needs, and a friendly and outgoing demeanor
• Preferred knowledge of ECW/Dolphin Database, Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, Word, and Excel

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Position Type

Full-time

Pay Range

Location(s)

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