Pediatric Clinic Admin & Scheduling Coordinator

W3Global; Livermore (CA); On-site; USD 21,000 - 34,000; Full time

Job summary

W3Global in Livermore, CA is seeking a Clinic Administrator to support day-to-day administrative operations of a pediatric therapy clinic. You will coordinate scheduling, onboarding, insurance verification, and maintain a welcoming front-office environment.

The ideal candidate has strong communication, organization, and people skills, with experience in customer service or administration and the ability to manage multiple priorities in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent required.
• Prior administrative or customer service experience preferred.
• Strong written and verbal communication skills.
• Strong organizational and time-management abilities.
• Computer proficiency.
• Strong interpersonal, analytical, leadership, and problem-solving skills.
• Ability to interact professionally with families, employees, colleagues, and the public.
• Ability to work flexible hours, including evenings.
• Ability to lift up to 25 lbs.
• Valid driver's license and proof of insurance required.

Responsibilities

• Conduct facility tours for families and prospective employees.
• Communicate with families regarding tour dates and times.
• Follow up with families regarding missed appointments or tours.
• Manage incoming leads for speech therapy services.
• Qualify prospective clients and assist with converting leads into new clients.
• Coordinate initial scheduling with families.
• Work with back-office team regarding insurance verification and documentation.
• Manage ongoing patient schedules, confirmations, and rescheduling.
• Support scheduling efficiency for clinicians.
• Complete the new client onboarding process.
• Explain clinic cancellation policies to families.
• Obtain required signatures and documentation.
• Upload completed documentation and disclosures into the EMR.
• Collect patient co-payments in the clinic.

Skills

Customer service

Communication

Organizational skills

Computer proficiency

Team collaboration

Education

High school diploma or equivalent

Job description

W3Global in Livermore, CA is seeking a Clinic Administrator to support day-to-day administrative operations of a pediatric therapy clinic. You will coordinate scheduling, onboarding, insurance verification, and maintain a welcoming front-office environment.

The ideal candidate has strong communication, organization, and people skills, with experience in customer service or administration and the ability to manage multiple priorities in a fast-paced clinical setting.