Front Office Associate – Pediatric Clinic – Pleasanton, CA

Teamwork Therapies; Stockton (CA); On-site; USD 26,174 - 34,440; Full time

Job summary

A leading healthcare provider in Pleasanton, CA is seeking a detail-oriented Front Office Associate. This role involves being the first point of contact for patients, managing smooth office operations, scheduling, and billing coordination. The ideal candidate will have 2+ years of office administrative experience, strong organizational skills, and medical credentialing experience. This position offers competitive pay and the opportunity to work in a collaborative environment focused on client-centered therapy.

Qualifications

• 2 years of office administrative experience in a medical or healthcare setting.
• Strong organizational and time-management skills.
• Proficiency with computers and office software.

Responsibilities

• Greet, register, and check in patients.
• Confirm appointments and coordinate scheduling.
• Respond to patient inquiries and concerns.

Skills

Organizational skills

Communication skills

Customer service

Medical credentialing experience

Education

High school diploma or GED

Tools

Excel

Word

Google Docs

Job description

Front Office Associate – Pediatric Clinic – Pleasanton, CA

Posted 7 days ago

$19 – $25 / hour In-person Pleasanton Front Office Associate

About this role

Job Summary
We are seekingーティ御り detail-oriented Front Office Associate to join our Pediatric Clinic. This role is the first point of contact for patients and plays a critical role in ensuring smooth front office operations, accurate scheduling, billing coordination, and excellent patient service. The ideal candidate is organized, patient‑focused, and experienced in medical office administration and credentialing.

Key Responsibilities

• Greet, register, and check in patients in the system
• Confirm appointments and coordinate scheduling with providers
• Respond promptly and professionally to patient inquiries, requests, and concerns
• Collect co‑pays at the time of service or via phone for remote appointments
• Ensure patient billing and insurance information is accurate and updated daily
• Communicate pertinent patient and scheduling information to appropriate departments
• Ensure billing for all services is accurate, timely, and fully documented
• Support efficient cash collection and reimbursement practices while maintaining compliance with all applicable laws, regulations, and company policies
• Maintain confidentiality and comply with HIPAA and other healthcare regulations
• Perform medical credentialing tasks as required

Required Qualifications

• High school diploma or GED required
• Minimum of 2 years of office administrative experience, preferably in a medical or healthcare setting
• Previous experience pattin customer service, front desk, or patient‑facing roles
• Strong organizational and time‑management skills
• Excellent written and verbal communication skills
• Proficiency with computers and office software (Excel, Word, Google Docs)
• Ability to build rapport with patients and work effectively in a team environment
• Medical credentialing experience required

Preferred Qualifications

• At least 1 year of experience using electronic health or medical record (EHR/EMR) systems
• Working knowledge of HIPAA, medical insurance regulations, and terminology for private, state, and federal payers
• Familiarity with coding, billing, and reimbursement protocols
• Typing speed of at least 40 WPM with accuracy
• At least 2 years of experience using office equipment and systems, including MS Office, email, automated billing systems, copiers, fax machines, and postage machines
• Basic administrative accounting skills tensions>

WHO WE ARE:

Teamwork Therapies is a leading provider of Occupational Therapy, Speech Language Pathology, Physical Therapy, In Home Early Intervention and Community based Early Intervention, with three clinic locations in Pleasanton, Tracy, and Stockton, California. We are a diverse and growing multidisciplinary team dedicated to client‑centered therapy for children of all ages. We strongly value working collaboratively with other members of the interdisciplinary team to provide holistic care to our clients.