Pediatric Clinic Front Office & Care Coordinator

New Beginnings Pediatric Therapy; Richmond (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

New Beginnings Pediatric Therapy in Kentucky is seeking a Clinic Support Specialist to ensure a seamless experience for clients, families and the clinical team. You will handle front office operations, client communication, and administrative support to maintain efficient clinic flow.

This part-time or full-time role offers a welcoming, multidisciplinary environment with opportunities to grow within our organization, manage scheduling in EMR, verify benefits, and support intake and insurance

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of relevant experience in medical, therapy, or administrative settings.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with professionalism.
• Experience with children or disabilities is a plus.
• Experience with EMR systems and insurance processes is a plus.
• Quick study with a self-initiative spirit.
• Proficiency in Microsoft Office 365.

Responsibilities

• Greet and check in clients and families, ensuring a positive experience.
• Manage incoming calls, messages, and general inquiries.
• Coordinate scheduling within the EMR system and communicate with clinical staff.
• Support intake processes and collaborate with the intake team as needed.
• Assist with insurance-related tasks, including verifying benefits and authorizations.
• Maintain accurate and timely documentation in all systems.
• Monitor clinic flow and communicate client arrivals to staff promptly.
• Address and de-escalate client concerns professionally.
• Support general administrative duties to ensure clinic efficiency.

Skills

Strong organizational skills

Excellent communication

Customer service skills

Experience with EMR systems

Microsoft Office 365

Ability to multitask

Education

Associate's degree required; Bachelor's preferred

Tools

EMR systems

Microsoft Office 365

Job description

New Beginnings Pediatric Therapy in Kentucky is seeking a Clinic Support Specialist to ensure a seamless experience for clients, families and the clinical team. You will handle front office operations, client communication, and administrative support to maintain efficient clinic flow.

This part-time or full-time role offers a welcoming, multidisciplinary environment with opportunities to grow within our organization, manage scheduling in EMR, verify benefits, and support intake and insurance