Clinic Operations & Onboarding Lead

Priority Dispatch Corp.; Livermore (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, life, and LTD

Paid Time Off

Company-observed holidays

Monthly cell phone allowance

401(k) retirement plan

Job summary

Proficio Therapy Services in Livermore, CA is seeking an Administrative professional to support clinic operations, scheduling, and client onboarding. The role involves greeting families, showing spaces, managing leads, coordinating with back-office staff for insurance validation, and ensuring accurate documentation in the EMR system.

Responsibilities include onboarding new employees, handling co-pay collections, maintaining clinic tidiness, and supporting the clinical team with materials as

Qualifications

• High school diploma or equivalent is required.
• Prior administrative or customer service experience is preferred.
• Strong written and verbal communication skills.
• Strong organizational skills, time management, and computer proficiency.
• Strong leadership, analytical, interpersonal, and problem-solving skills.
• Ability to interact professionally with colleagues, clients, and the public.

Responsibilities

• Conduct facility tours for families and potential employees interested in our services (Show off our ABA and Speech Spaces).
• Lead Management (Speech only) - Manage all incoming leads for the clinics, qualifying the leads and converting them to Clients and managing their initial scheduling.
• Coordinate with the back-office team for insurance validation and document collection
• Manage ongoing schedules, rescheduling with families and confirmation of upcoming sessions.
• New Client onboarding process - Debrief families of clinic cancellation policies, procure signatures and other required documents AND upload all signed disclosures to EMR.
• Manage Co-payment collections in the clinic.
• Employee onboarding - Work closely with HR to ensure a top-notch new employee experience by welcoming the new hire, completing required document (I-9), ensuring new employees receive the Proficio onboarding kit, conduct clinic tours, provide introduction to key clinic team members.
• Employee Separation process - assist HR with the employee separation process by collecting all tangible and intangible assets prior to employee’s departure.
• Maintaining clinic tidiness, ensure the clinic is adequately stocked with supplies while ensuring it stays within monthly established budget
• Maintaining emergency protocols at assigned clinics including emergency binders, up to date Client rosters. Conduct quarterly review and training of emergency protocols & fire drills with the clinic teams.
• On an as-needed basis, provide any support required by the clinical team, across disciplines to produce therapy materials and anything else required to ensure the highest level of therapeutic services are rendered to our clients.

Education

High school diploma or equivalent

Tools

Computer proficiency

Job description

Proficio Therapy Services in Livermore, CA is seeking an Administrative professional to support clinic operations, scheduling, and client onboarding. The role involves greeting families, showing spaces, managing leads, coordinating with back-office staff for insurance validation, and ensuring accurate documentation in the EMR system.

Responsibilities include onboarding new employees, handling co-pay collections, maintaining clinic tidiness, and supporting the clinical team with materials as