Medical Front Desk Coordinator / Patient Services Representative

W3Global; Lafayette (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

W3Global in Lafayette, CA is seeking a Medical Front Desk Coordinator to be the first point of contact for patients and families, handling scheduling, registration, and front-office operations.

The role requires a Bachelor's degree and bilingual English/Spanish, with EMR/EHR experience (Epic preferred) and strong communication. This full-time position offers benefits including health and vision insurance and 401(k) matching.

Qualifications

• Bachelor's degree required.
• Bilingual English/Spanish required.
• Experience in medical office administration or patient-facing roles.
• Experience with EMR/EHR systems (Epic strongly preferred).
• Experience with scheduling and calendar management.

Responsibilities

• Answer and manage incoming phone calls professionally and efficiently.
• Serve as the primary front-desk contact for patients, families, and visitors.
• Convert new patient inquiries into scheduled appointments.
• Schedule, confirm, and reschedule patient appointments as needed.
• Follow up on canceled appointments to maintain provider schedules.
• Collect co-pays and assist with front-office administrative tasks.
• Complete patient registration and intake documentation.

Skills

Bilingual English/Spanish

EMR/EHR experience

Scheduling & calendar management

Customer service

Phone systems

Education

Bachelor's degree

Tools

Epic

Salesforce

Google Workspace

Microsoft Office

EMR/EHR systems

Job description

Position Overview

We are seeking a professional and customer-focused

We are seeking a professional and customer-focused Medical Front Desk Coordinator to support a busy pediatric therapy clinic. This individual will serve as the first point of contact for patients and families and will play a key role in patient scheduling, registration, communication, and overall front-office operations.

Location: Lafayette, CA 94549
Employment Type: Full-Time
Compensation: $26.00-$32.00 per hour

Key Responsibilities

• Answer and manage incoming phone calls professionally and efficiently.
• Serve as the primary front-desk point of contact for patients, families, and visitors.
• Convert new patient inquiries and leads into scheduled appointments.
• Schedule, confirm, and reschedule patient appointments as needed.
• Follow up on canceled appointments and work to maintain provider schedules at full capacity.
• Collect co-pays and assist with other front-office administrative processes.
• Complete patient registration and required intake documentation.
• Process medical records requests while maintaining confidentiality.
• Register and orient patients and families regarding clinic policies and procedures.
• Maintain accurate and up-to-date client and patient records.
• Anticipate the needs of patients, families, and clinic staff and provide a high level of customer service.
• Coordinate schedules, tasks, and administrative priorities in a proactive manner.
• Maintain a professional, welcoming, and organized front-office environment.
• Work independently while effectively managing interruptions and multiple priorities.

Required Qualifications

• Bachelor's degree required.
• Bilingual proficiency in English and Spanish required.
• Previous experience in one or more of the following areas:
• Medical office administration or management
• Healthcare front desk or patient services
• Customer service
• Scheduling and calendar management
• Sales or lead conversion
• Administrative coordination
• Experience working with EMR/EHR systems required.
• Experience with Epic strongly preferred.
• Experience with Salesforce is a plus.
• Strong proficiency with:
• Google Workspace
• Microsoft Office Suite
• Phone systems
• Scheduling and administrative technology

Desired Skills & Attributes

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Highly organized with strong attention to detail.
• Proactive and able to anticipate needs and plan ahead.
• Self-starter with strong problem-solving abilities.
• Ability to work independently with minimal supervision.
• Professional and polished demeanor.
• Ability to build trust and maintain positive relationships with patients and families.
• Flexible, warm, and team-oriented personality.
• Passion for supporting children, families, and the local community.

Compensation & Benefits

• Pay Rate: $26.00-$32.00 per hour
• Full-time opportunity
• Benefits may include:
• Health insurance
• Vision insurance
• 401(k) matching
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)