Pediatric Front Desk Coordinator | Scheduling & Patient Care

W3Global; Lafayette (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) matching

Flexible Spending Account (FSA)

Paid Time Off (PTO)

Job summary

W3Global in Lafayette, CA is seeking a Medical Front Desk Coordinator to be the first point of contact for patients and families, handling scheduling, registration, and front-office operations.

The role requires a Bachelor's degree and bilingual English/Spanish, with EMR/EHR experience (Epic preferred) and strong communication. This full-time position offers benefits including health and vision insurance and 401(k) matching.

Qualifications

• Bachelor's degree required.
• Bilingual English/Spanish required.
• Experience in medical office administration or patient-facing roles.
• Experience with EMR/EHR systems (Epic strongly preferred).
• Experience with scheduling and calendar management.

Responsibilities

• Answer and manage incoming phone calls professionally and efficiently.
• Serve as the primary front-desk contact for patients, families, and visitors.
• Convert new patient inquiries into scheduled appointments.
• Schedule, confirm, and reschedule patient appointments as needed.
• Follow up on canceled appointments to maintain provider schedules.
• Collect co-pays and assist with front-office administrative tasks.
• Complete patient registration and intake documentation.

Skills

Bilingual English/Spanish

EMR/EHR experience

Scheduling & calendar management

Customer service

Phone systems

Education

Bachelor's degree

Tools

Epic

Salesforce

Google Workspace

Microsoft Office

EMR/EHR systems

Job description

W3Global in Lafayette, CA is seeking a Medical Front Desk Coordinator to be the first point of contact for patients and families, handling scheduling, registration, and front-office operations.

The role requires a Bachelor's degree and bilingual English/Spanish, with EMR/EHR experience (Epic preferred) and strong communication. This full-time position offers benefits including health and vision insurance and 401(k) matching.